Integration Support Engineer, Wise
$96-118k
+ RSU's in a rapidly growing company
Relocation expenses covered
1-5 days a week in office
Money without borders
Be an early applicant
Money without borders
1001+ employees
Be an early applicant
$96-118k
+ RSU's in a rapidly growing company
Relocation expenses covered
1-5 days a week in office
1001+ employees
Company mission
We’re on a mission. And it’s money without borders. Instant, convenient, transparent and — eventually — free.
Role
Who you are
- You have previous experience in a technical support engineering role, and are familiar with common support tooling and terminology
- You’re confident in testing and debugging REST APIs, interpreting logs, and querying databases
- You have strong organisation and prioritisation skills, and you’re able to focus on solving the challenges at hand while setting expectations with stakeholders
- You thrive in a reactive support environment, and can also drive proactive improvements where you identify them
- You’re cool under pressure, and can navigate and handle the response to several high-severity incidents at once (some incident management experience is preferable)
- While this isn’t a developer role, some experience in coding is helpful - you’ll have a basic knowledge of some programming languages like Python or Java
- While the team works 24/5 follow-the-sun, you’ll be comfortable with some regular out-of-hours on-call over weekends
- You work well in a team with a diverse group of people from all over the globe and in different time zones
- Experience in a technical support role for an API product
- Strong ability to test and troubleshoot REST APIs
- Confident in understanding API documentation
- Strong communicator who can articulate complex technical concepts to a non-technical audience
- Experience and willingness to be on-call outside of normal working hours (at an agreed rate of compensation)
- Some familiarity with incident management processes
Desirable
- Experience in a payments organization
- Ability to interpret API performance dashboards in order to identify problems
What the job involves
- As an integration support engineer, you’ll be part of a global team whose main focus is ensuring that Wise API integrations get an industry-leading level of assistance when they need it
- You’ll work with Wise Platform enterprise partnerships and business payouts customers, Open Banking providers, and self-onboarded API users
- They all depend on rapid and dedicated support: from general questions about the behavior of an API or webhook, to acting as a first-responder for a major incident
- You’ll develop a deep expertise in the Wise API and SWIFT products and capabilities, and solid understanding of how Wise Platform partnerships have integrated with the solution. You’ll collaborate with teams across the Wise Platform and Open Banking products to do that
- You’ll help support the team to help contacts across all channels, primarily over email in our support queues, and also by phone in the case of critical issues for a partnership
- You’ll contribute significantly to troubleshooting and solving issues users report, both independently and collaboratively with engineering and commercial teams in Wise
- You’ll help enable the rest of the team to support API users globally, by sharing and capturing knowledge and trends on the issues users are raising
Our take
Wise started when the two founders realised they would be better off trading Estonian kroons for British pounds (and vice versa) between themselves rather than going through banks. That was back in 2011, and they've since grown Wise into one of Europe's most successful tech businesses, exchanging billions of currency every month.
Wise rapidly grew by solving a significant problem for customers, who lost too much money to banks when exchanging currency. They've attracted investment from some of the best investors in the world, from Andreesen Horowitz to Index Ventures and even Richard Branson.
The challenge for Wise will be maintaining their edge and brand power in a market that's becoming increasingly crowded with new entrants (like Revolut and Monzo) and incumbents (traditional banks) trying to catch up. To do so, the company is ramping up its digital and marketing strategies, as well as pushing for further development of its existing products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
38% employee growth in 12 months
Company
Employee endorsements
Flexible working
"I'm trusted to do my work regardless of whether I'm in the office or working from my spare room. Our mobile wiser scheme gives us the opportunity to..."
Funding (last 2 of 7 rounds)
Nov 2017
$280m
SERIES E
May 2016
$24.6m
SERIES D
Total funding: $395m
Company benefits
- Medical Insurance
- Health and Wellbeing Discounts
- 25 days holiday (excl. bank holidays) + 3 Me Days
- RSUs (Restricted Stock Units)
- 6 Week Paid Sabbatical
- Mobile Wiser - work remote for up to 90 days a year 🛫
- Parental Leave
- Pension and Retirement Plans
- Plus Many More!
Company values
- This isn’t just a job, we’re a revolution
- We get it done
- Customers > team > ego
- No drama. Good karma.
Company HQ
London, UK
Articles
Leadership
Taavet Hinrikus
(Chairman)Previously Director of Strategy for Skype.
Kristo Käärmann
(CEO)Previously a Consultant at PwC and Manager at Deloitte.
People progressing
Joined as Banking Lead, promoted to Head of Banking after 2 years, then again to Global Head of Banking.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Wise
- Communities and safe spaces (Employee Resource Groups) – led by our Wisers so people can share experiences and information, support each other and connect on shared values
- Wise Cultural Calendar – a programme to learn and celebrate the wide range of cultures, traditions, backgrounds, and global experiences we have here at Wise. Example programmes include Pride Summer and Black History Month
- Our teams continue to set and drive their own bespoke objectives, holding themselves accountable and making sure they focus efforts where they can have the most impact
- We’re excited to partner with InChorus to collect ongoing data on our culture and enable teams to track their progress
- DEI development and training — We’re building our capability and getting everyone on the same page about DEI. Our new training programme will help new joiners and all Wisers know what DEI looks like day-to-day and how they can play their part
- Global policy review — We’re working with an external advisor to provide detailed feedback on best practices in policies by end January
- Disability inclusion – We’re building resources and support for Wisers and candidates with disabilities. Our goals is to offer practical information and support to ensure that Wise remains an inclusive environment for those impacted by a disability
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