Senior Relationship Management, Shift4
More information about location
1+ day a week in office (New Jersey, NJ)
Commerce-enabling technology
Open for applications
Commerce-enabling technology
1001+ employees
Open for applications
More information about location
1+ day a week in office (New Jersey, NJ)
1001+ employees
Company mission
To power commerce through our bold and determined spirit, and deliver the most trusted, comprehensive commerce experience.
Role
Who you are
- Effectively communicate across all levels within merchant businesses and the confidence to communicate those results internally at Shift4
- Strong administrative skills with excellent attention to detail and a high level of accuracy
- Good numeracy skills with an acute business acumen
- Ability to present to a wide variety of audiences, in an engaging manner
- Must be flexible, reliable and a team player
- Able to work under pressure to meet deadlines
- A can-do attitude with the ability to work autonomously and take ownership reviewing current processes and procedures and seeking improvement
- Possess the ability to prioritize a busy and varied workload
- A high level of flexibility is required as you will be working to achieve set targets and goals
- Experience in relationship management in payments or financial services
- Experience in presenting customer training and engagement programs
- Strong attention to detail with excellent time management skills
- Ability to meet deadlines and work with minimal supervision and proven ability to work independently and as part of a team
- Experience in customer-facing roles, managing several complex initiatives within strict deadlines
- Experience in dealing with different levels of management. Adaptability to work with diverse teams and management levels
What the job involves
- Increase revenue by strengthening relationships with merchant accounts and training Shift4’s key US merchants on DCC and MCP services
- Implement training strategies with key Shift4 merchants to drive DCC revenue
- Work with broader global DCC team in developing online and self-service strategies to drive DCC acceptance
- Track merchant training and progress in salesforce, providing timely updates against plans and revenue
- Increase revenue by providing targeted support and employing data-driven strategies to achieve customer satisfaction and business development goals. Identify merchant objectives and offer advice and solutions tailored to their needs
- Assess possibilities to increase Hit Rate through incentives and merchant events
- Organize and implement merchant events to support engagement and loyalty
- Set and implement Merchant Incentive Targets as required. Monitor the effectiveness of incentive programs and adjust, as necessary
- Serve as the primary liaison for the merchant to ensure the seamless delivery of the DCC service
- Monitor merchant satisfaction and address any concerns or issues with urgency and professionalism
- Collaborate with marketing teams to develop promotional materials and campaigns Ensure marketing materials are tailored to the needs of the hotel sector and restaurant sector
- Prepare regular reports on sales performance, merchant feedback, and market insights
- Present findings to senior management and suggest actionable insights
- Ensure compliance with company policies and industry regulations
- Stay updated on regulatory changes and ensure all activities are compliant
Our take
An industry leader in integrated payment processing, Shift4 serves markets across North America, Europe and Asia. Its fintech solutions simplify complex payment ecosystems and power billions of transactions a year across many industries.
With hundreds of thousands of customers, Shift4 has developed hundreds of payment methods and processes a staggering $260 billion annually. Its clients include a large number of professional sports teams globally, as well as colleges and entertainment venues.
Interestingly for a company so far-reaching, the 1994-founded Shift4 only opened its stock with an IPO in 2020. Since then, it has established partnerships with companies such as the Minnesota Vikings American football team and software point-of-sale company Ingenico. This exemplifies the diversity of Shift4’s impressive client base.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Aug 2000
$7.3m
EARLY VC
Total funding: $7.3m
Company benefits
- Opportunities for career growth, skill-building, and advancement
- Wellness programs, including mental health resources
- Happy hours, office celebrations, and well-being initiatives
- Paid time off for relaxation and quality time with loved ones
- Various paid leave programs, including sick leave, parental leave, and more to support life's important moments
- Flexible work schedules empower you to manage your commitments effectively
- Employee-nominated "Top Gun Program" to recognize exceptional individuals
Company HQ
Center Valley, PA
Leadership
D. Taylor Lauber
(CEO)Formerly Principal at The Blackstone Group, Executive Relationship Manager at Merrill Lynch, Director of Technology at Lois Schneider Realtor and Project Manager at United Bank Card.
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