Senior Relationship Management, Shift4

Salary not provided

Salesforce

Senior and Expert level

New York

More information about location

1+ day a week in office (New Jersey, NJ)

Simplifying complex payment ecosystems

Be an early applicant

Simplifying complex payment ecosystems

1001+ employees

FintechB2BPayments

Be an early applicant

Salary not provided

Salesforce

Senior and Expert level

New York

More information about location

1+ day a week in office (New Jersey, NJ)

1001+ employees

FintechB2BPayments

Company mission

To empower our partners and customers with a complete payment solution featuring the most secure, reliable, and fastest payment network available, backed by best-in-class technology and support.

Job

Company

Role

Who you are

Effectively communicate across all levels within merchant businesses and the confidence to communicate those results internally at Shift4
Strong administrative skills with excellent attention to detail and a high level of accuracy
Good numeracy skills with an acute business acumen
Ability to present to a wide variety of audiences, in an engaging manner
Must be flexible, reliable and a team player
Able to work under pressure to meet deadlines
A can-do attitude with the ability to work autonomously and take ownership reviewing current processes and procedures and seeking improvement
Possess the ability to prioritize a busy and varied workload
A high level of flexibility is required as you will be working to achieve set targets and goals
Experience in relationship management in payments or financial services
Experience in presenting customer training and engagement programs
Strong attention to detail with excellent time management skills
Ability to meet deadlines and work with minimal supervision and proven ability to work independently and as part of a team
Experience in customer-facing roles, managing several complex initiatives within strict deadlines
Experience in dealing with different levels of management. Adaptability to work with diverse teams and management levels

What the job involves

Increase revenue by strengthening relationships with merchant accounts and training Shift4’s key US merchants on DCC and MCP services
Implement training strategies with key Shift4 merchants to drive DCC revenue
Work with broader global DCC team in developing online and self-service strategies to drive DCC acceptance
Track merchant training and progress in salesforce, providing timely updates against plans and revenue
Increase revenue by providing targeted support and employing data-driven strategies to achieve customer satisfaction and business development goals. Identify merchant objectives and offer advice and solutions tailored to their needs
Assess possibilities to increase Hit Rate through incentives and merchant events
Organize and implement merchant events to support engagement and loyalty
Set and implement Merchant Incentive Targets as required. Monitor the effectiveness of incentive programs and adjust, as necessary
Serve as the primary liaison for the merchant to ensure the seamless delivery of the DCC service
Monitor merchant satisfaction and address any concerns or issues with urgency and professionalism
Collaborate with marketing teams to develop promotional materials and campaigns Ensure marketing materials are tailored to the needs of the hotel sector and restaurant sector
Prepare regular reports on sales performance, merchant feedback, and market insights
Present findings to senior management and suggest actionable insights
Ensure compliance with company policies and industry regulations
Stay updated on regulatory changes and ensure all activities are compliant

Our take

An industry leader in integrated payment processing, Shift4 serves markets across North America, Europe and Asia. Its fintech solutions simplify complex payment ecosystems and power billions of transactions a year across many industries.

With hundreds of thousands of customers, Shift4 has developed hundreds of payment methods and processes a staggering $260 billion annually. Its clients include a large number of professional sports team globally, as well as colleges and entertainment venues.

Interestingly for a company so far-reaching, the 1994-founded Shift4 only opened its stock with an IPO in 2020. Since then, it has established partnerships with companies such as the Minnesota Vikings American football team and software point-of-sale company Ingenico. This exemplifies the diversity of Shift4’s impressive client base.