Senior Technical Consultant, Outreach

• Experienced Technical Consultant - you have 4-5 years of experience working in a SaaS consulting role, with at least 2 years of experience in a technical or support role
• Technical Aptitude - You have a history of mastering new technologies and technical skills quickly and efficiently. You also have a demonstrated ability to enact creative technical testing and troubleshooting processes
• AI-Curious & Adaptable - You stay current on AI-enabled tools and workflows, pick up new AI capabilities quickly, and look for practical ways to apply automation and AI-driven insights to improve your work and your customers' outcomes
• Consultant & Trusted Advisor - You have the ability to discover the “how” and “why” of proposed solutions to determine feasibility and suggest alternatives
• Strategic Problem Solver - You have a history of collaborating with teammates and enterprise level customers to solve difficult problems. You have a willingness to theorize about complex integration solutions while also being able to jump in and get things done
• Exceptional Communication Skills - You have experience successfully collaborating with client contacts at all levels of the organization chart and translating complex technical topics into language that can be understood by non-technical stakeholders

Desirable

• The Technical Consulting Practice is made up of leading experts on Outreach, CRM, and sales technologies who bring innovation to implementation each and every day
• As a vital part of our onboarding and optimization processes, the technical consulting team ensures our customers utilize Outreach to the fullest technical potential while adhering to best practices
• As a Sr Technical Consultant you will play an important role working as a technical subject matter expert in a wide variety of SaaS technologies within the Professional Services line of business
• You will work closely with internal and external consultants and technology experts to implement, upgrade, and configure various solutions in our sales engagement platform
• This role will play a key part in our expanding AI initiatives, supporting customers in enabling and configuring AI capabilities within our platform
• You will also act as a trusted advisor, helping organizations adopt and operationalize AI to drive measurable business value
• The success of this role will be measured by the overall business impact, client adoption of technology best practices, and quality of platform setup conducted by the consultant
• Manage and execute on implementations & projects for customers, including AI-enabled solution deployments within our platform
• Perform detailed discovery with customers around their CRM usage and translate that to Outreach integration functionality
• Serve as the go-to subject matter expert on Outreach technologies and AI features for internal and external stakeholders
• Partner with Program & Project Managers, Professional Services Consultants, Trainers, and customer stakeholders to successfully drive projects to completion
• Explore client processes and distill information from multiple sources to inform complex configuration setup and integration design
• Support the adoption of AI-enabled workflows
• Collaborate with client technical experts to establish a thorough configuration testing plan