IT Operations Automation Engineer, Faire
$100-137k
+ Equity
More information about location
3-5 days a week in office
Online wholesale marketplace for retailers & brands
Be an early applicant
Online wholesale marketplace for retailers & brands
1001+ employees
Be an early applicant
$100-137k
+ Equity
More information about location
3-5 days a week in office
1001+ employees
Company mission
To empower brands and retailers to strengthen the unique character of local communities.
Role
Who you are
- 3+ years in IT, technical operations, or a similar role, with a meaningful portion of that time spent building rather than only supporting
- Demonstrated track record of writing code (Python preferred) that replaced a manual process or eliminated a category of tickets
- Comfortable working with APIs, webhooks, and integrating SaaS platforms (Jira, Slack, Google Workspace, Okta, etc.)
- Product-minded approach to support: you instrument before you optimize, and you think in terms of categories of problems rather than individual tickets
- Strong diagnostic and troubleshooting skills across macOS, SaaS, networking, and A/V (Zoom Rooms) — enough to handle the escalations that feed your automation roadmap
- Experience with enterprise IT platforms such as Fleet, Okta, Atlassian, Google Workspace, and Slack
- Curiosity about and experience with AI tooling applied to internal operations — bonus points if you've shipped something using an LLM in a workflow
- Excellent communication; able to clearly convey technical decisions and trade-offs to both technical and non-technical stakeholders
- Ownership mindset, bias toward long-term solutions over quick fixes
- Comfortable lifting up to 20kg
- Ability to travel within North America and Europe as needed, and to adjust work hours occasionally to support international collaboration
What the job involves
- Faire is looking for an IT Operations Automation Engineer to join our IT Operations team in San Francisco. We're building IT Support as a product — instrumented, measurable, and continuously improved through automation rather than headcount. This role is the engine of that strategy
- You'll spend the majority of your time building automations, crafting code, and deploying AI tooling that eliminates entire categories of tickets rather than closing them one by one
- You'll stay close to the support surface through targeted, high-impact escalations — the fastest way to spot what's worth automating is to feel the pain yourself — but the deliverable is leverage, not ticket throughput
- This role is roughly 70% building and 30% high-impact escalations, root cause work, and stakeholder partnership. If you've ever closed a ticket and thought "this should never have been a ticket," this is the job for you
- Design, build, and ship automations (Python, Jira/Slack workflows, scripting) that remove recurring work from the IT team's plate and improve the employee experience
- Treat IT Support as a product: instrument ticket data, identify the top drivers, and ship upstream fixes — playbooks, self-service, automation, or system changes
- Deploy modern AI tooling (agents, LLM-powered triage, auto-resolution, knowledge retrieval) to raise deflection rates and service quality
- Own an automation roadmap: prioritize the highest-leverage opportunities, ship measurable improvements, and report on impact
- Act as a global escalation point for complex, high-impact issues — and use those escalations as the input signal for what to automate next
- Get to the bottom of issues through real root cause analysis, not surface-level fixes
- Partner with IT Engineering on tooling, reliability, and platform improvements, and contribute feedback that makes our systems more supportable by design
- Build the documentation, self-service guides, and internal tools that let the rest of the IT team — and our employees — solve more on their own
Our take
Faire is helping retailers find and buy wholesale merchandise for their stores, pairing independent brands with retailers. The company connects over 500,000 retailers globally to hundreds of thousands of brands across the globe.
In addition to a large catalog, the company attracts smaller retailers by offering net 60-day terms and free returns to boost confident buying at unpredictable times. Faire has seen impressive growth, reporting 300% year-on-year volume growth and a valuation of over $12.6B following its most recent tranche of funding from Shopify.
This investment is funding its continuing expansion into European and Australian markets, while accelerating product development, focusing on its OS for wholesale. It is also hiring talent globally as it takes aim at becoming a kind of Amazon for local and indie brands that want to sell globally.
Steph
Company Specialist at Welcome to the Jungle
Insights
109% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2022
$416m
SERIES G
Nov 2021
$400m
SERIES G
Total funding: $1.5bn
Company benefits
- Comprehensive healthcare: Including Health, Dental, Vision and Disability for all our locations.
- Time off: Paid time off, holidays and company-wide "Faire Fundays".
- Parental leave: Generous parental and family leave, as well as fertility support benefits.
- Productivity support: Monthly stipends to help cover work from home connectivity needs.
- Annual learning grant: For personal and professional development, as well as unlimited access to training courses through LinkedIn Learning.
- Thoughtfully designed spaces: All of our offices have been designed with local in mind – from our architects to our coffee blends.
- Fitness and well-being benefits: Including monthly credit towards your wellness-related programmes.
- Mental health benefits: Including free access to Modern Health therapists and resources.
- Charitable matching: Faire will match up to £250 of your charity donations, every year.
- Career planning: Whether you want to grow as a leader, hone your craft or explore a new discipline, our career framework allows space for you to explore.
Company HQ
Mission District, San Francisco, CA
Leadership
Max Rhodes
(Co-Founder & CEO)Previously an Advisor at Blunt Umbrellas and a Director of Consumer Product at Square.
Marcelo Cortes
(Co-Founder & Chief Architect)Previously a Senior Software Engineer at Google. Prior to that, they co-founded FreePoint Inc.
Jeff Kolovson
(Co-Founder & COO)Previously an Operations Lead at Square. Prior to that, they were a Business Analyst for McKinsey and Co.
Salary benchmarks
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