Lead Product Manager, Spring Health
Growth - Care Continuity
$182-229.7k
+ Equity
2-3 days a week in office (Madison Avenue, NY)
Personalised mental healthcare
Open for applications
Personalised mental healthcare
1001+ employees
Open for applications
$182-229.7k
+ Equity
2-3 days a week in office (Madison Avenue, NY)
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- 7+ years of product management experience, with demonstrated ownership of growth-oriented product areas or portfolios
- Proven experience as a Growth PM, owning funnels, experiments, and KPIs in consumer, B2B2C, or healthcare products
- Strong experience designing and running experimentation programs (A/B testing, cohort analysis, iterative rollouts)
- Experience operating in regulated or high-stakes environments (healthcare, fintech, education, etc.) strongly preferred
- Deep analytical fluency, with the ability to construct strong hypotheses, conduct hands-on analyses with data directly, and connect behavioral data to product decisions
- Comfort navigating ambiguity and making tradeoffs between growth velocity, clinical integrity, and user trust
- Demonstrated ability to influence senior stakeholders and align teams without formal authority
- Excellent communication skills, with the ability to clearly articulate growth strategy, insights, and tradeoffs
- Experience leveraging AI, automation, or personalization systems to improve engagement and retention is a strong plus
- Fluency with Looker, Mixpanel, Iterable, and/or Eppo
- Not sure if you meet every requirement? If this role excites you, we encourage you to apply.
What the job involves
- You will serve as a Lead Product Manager responsible for driving growth, engagement, and retention, with a particular focus on care continuity for higher-acuity members
- This is a growth-oriented product leadership role
- You will own the strategy, experimentation roadmap, and success metrics for improving how members enter, engage in, and remain in care over time, while maintaining clinical integrity and regulatory compliance
- You will operate at the intersection of growth strategy, clinical care models, and product execution, shaping how Spring Health scales program impact through data-driven iteration, experimentation, and system-level thinking
- Own the growth strategy for Care Continuity, defining how Spring Health improves activation, session attendance, retention, and progression through care for complex, high-acuity members
- Identify, prioritize, and test growth levers across the member journey (e.g., patient onboarding, scheduling, care plan adherence, between-session engagement, transitions between phases of care)
- Build and maintain a continuous experimentation roadmap, partnering with data, engineering, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact
- Define and own growth KPIs (e.g., activation, attendance, retention, utilization, longitudinal engagement), ensuring metrics reflect both business outcomes and clinical intent
- Translate clinical constraints and care models into scalable growth systems, balancing personalization with repeatability
- Lead cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement
- Partner closely with clinical, legal, and compliance teams to ensure growth initiatives respect acuity, safety, and regulatory requirements
- Collaborate with other PMs to ensure growth initiatives are cohesive across Specialty Care programs and aligned with broader Care and company-level objectives
- Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization
- Raise the bar for growth thinking within the Growth organization, embedding experimentation, learning velocity, and outcome-driven decision-making into how teams operate
- What success looks like in this role:
- Meet or exceed targets for utilization and revenue for Specialty Care
- A clear, data-informed growth strategy that aligns clinical priorities with measurable engagement and retention improvements
- Sustained improvements in activation, attendance, retention, and longitudinal engagement for high-acuity members
- A robust experimentation culture where hypotheses are tested quickly, learnings are shared, and decisions are grounded in evidence
- Growth initiatives that are ethically sound, clinically appropriate, and scalable, even in complex care contexts
- Cross-functional teams are aligned on what growth means and how it’s measured
- Your work meaningfully contributes to both member outcomes and business impact without compromising care quality
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalised, failing to deliver the personalised mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalised care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioural health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasising the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder & President)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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