Associate Technical Account Management, Tanium
SLED
$60-180k
+ Equity
More information about location
Security and systems management platform
Job no longer available
Security and systems management platform
1001+ employees
Job no longer available
$60-180k
+ Equity
More information about location
1001+ employees
Company mission
Tanium's mission is to provide manageability and security at scale for anything with a chip.
Role
Who you are
- Associates degree or equivalent experience required
- BS degree in Computer Science, MIS, or similar experience a plus
- 0-3 years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
- Willingness to travel up to 50% to meet with clients in Northeastern U.S. and to participate in team meetings or events
- Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
- Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
- Aptitude for comprehending enterprise-level troubleshooting
- Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency over time
What the job involves
- At Tanium, our Field Associate Technical Account Managers (ATAM) fulfills a necessary role in our organization to serve our customers by understanding the Tanium value proposition
- ATAMs help build and take ownership of the technical account strategy for their assigned customer accounts learning the nuances of account management
- Operating in a collaborative team environment with other TAMs, developers, enterprise services, and sales, ATAMs contribute to each customer’s success by supporting the Tanium platform in the field to operationalize Tanium and identify sales opportunities for their assigned accounts
- As an ATAM, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from sales to scripting
- Manage customer accounts by:
- Overseeing support cases submitted by customers being worked by Support Center
- Conducting health-checks
- Working with other ATAMs to assist with their assigned customers
- Working with senior team members to support their pre-sales efforts
- Working with senior team members to improve the Tanium operational status within customer accounts
- Improve customer experience by:
- Documenting best practices
- Tracking activity, documenting root cause, and reporting
- Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
- Driving sales results by:
- Supporting technical pre-sales opportunities (e.g., demos, POCs, etc.)
- Participating in marketing events
Our take
For millions of companies, cyber security is high on the agenda, especially as remote working has become the norm. Tanium offers a security and systems management platform that allows real-time data collection at an enterprise scale. It covers customers such as AutoNation, GoDaddy, and Whirlpool who use the company’s software to stay abreast of the ever-increasing level of sophisticated cyber attacks.
A valuable tool for enterprises and government organisations, it partners with leading platforms and service providers across the world like Google Cloud, Oracle and Verizon. In doing so, it allows security and IT teams access to accurate information on the state of endpoints, helping it to realise new levels of business resilience.
Tanium added a former US Defence Secretary to its Board in 2021. A collaboration with Salesforce provided a platform that supports IT service management, remote monitoring and management, and cybersecurity capabilities. In the same year, the appointment of CFO Mark Levine could signal an IPO in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2021
$150m
LATE VC
Oct 2020
$150m
LATE VC
Total funding: $805.7m
Company benefits
- Equity awards
- Generous benefits package consisting of medical, dental and vision plan
- Family planning benefits
- Health savings account
- Flexible spending account
- Transportation savings account
- 401(k) retirement savings plan
- Business travel accident insurance
- Employee assistance programs
- Disability insurance
Company HQ
Lakeview, Kirkland, WA
Leadership
David Hindawi
(Executive Chairman)Before co-founding Tanium, David founded BigFix Inc, a systems management tool that IBM acquired, and Software Ventures, a leader in telecommunications software. They have several software patents in network communications and systems management.
Orion Hindawi
(Executive Chairman)Before co-founding Tanium with their father, David, Orion worked as the VP of Technology for BigFix, the systems management tool founded by their father. Previously served as CEO for Tanium.
Dan Streetman
(CEO)Previously served as CEO for both Allvue Systems and TIBCO. Experience as EVP of Worldwide Sales & Marketing for BMC Software and as SVP of Worldwide Alliances & Channels for Salesforce.
Share this job
View 28 more jobs at Tanium