Senior Customer Success Manager, ServiceNow
Enterprise - Moveworks
$113.7-199k
Travel approximately 10–25%
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
$113.7-199k
Travel approximately 10–25%
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- 5+ years of experience in Customer Success, Account Management, Implementation, or Consulting within SaaS
- Experience supporting medium to large enterprise customers and navigating complex stakeholder environments
- Strong ability to explain technical and AI-driven solutions in clear, business-oriented terms
- Familiarity with workflow platforms, ITSM, HR systems, or enterprise automation (ServiceNow experience a plus)
- Proven ability to build executive relationships and influence outcomes at multiple levels
- Process-oriented mindset with strong problem-solving and change management skills
- Comfortable operating in fast-moving, evolving product environments
- Bachelor’s degree or equivalent practical experience
- Willingness to travel approximately 10–25%
What the job involves
- Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
- Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
- Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
- Translate customer business needs into actionable solutions, influencing roadmap and product evolution
- Identify, quantify, and track customer success metrics tied to efficiency, cost savings, and employee experience
- Proactively manage risks, expectations, and change, ensuring customers successfully navigate complex environments
- Act as the voice of the customer internally, sharing insights, feedback, and success stories
- Support renewal and expansion motions by demonstrating ongoing value and business impact
- This is not a traditional Customer Success role. You are helping define how AI shows up in everyday work, turning complexity into clarity for millions of employees. Together, Moveworks and ServiceNow are shaping the future of enterprise productivity, and this role is on the front lines of that transformation
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
Salary benchmarks
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