Customer Success Manager, Easypost
$80-106k
Plus equity
Travel Required: 10%
Shipping solutions API
Be an early applicant
Shipping solutions API
201-500 employees
Be an early applicant
$80-106k
Plus equity
Travel Required: 10%
201-500 employees
Company mission
To enable efficient, cost-effective, modern shipping experiences.
Role
Who you are
- Bachelor’s Degree
- 5+ years of related experience in a customer-facing role or equivalent related work experience
- Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customers
- Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
- A self-starter with initiative, drive, and a strong desire to succeed
- Previous experience working in shipping and logistics is a plus
- Knowledge of Salesforce and Zendesk is a plus
- Occasional walking and lifting may be required, and must be able to lift 15 pounds at any given time
What the job involves
- The Customer Success Manager III will be responsible for developing and maintaining strong relationships with customers to ensure their success and satisfaction
- The CSM will work with customers to understand their goals, objectives, and challenges to provide personalized support and guidance
- Build and nurture long-term relationships with customers, serving as their main point of contact, ensuring that customers derive value from the Easypost suite of products
- Own and oversee the contract renewal process for customers in your assigned book of business
- Identify customer needs and growth plans to help expand the customer footprint within Easypost’s stack of services
- Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems
- Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flags
- Mitigate churn risk through proactive action
- Maintain customer data i.e. contacts, account health, significant events, etc. in company supported CRM
- Collect data from our customers to give back to Easypost to understand where Easypost can improve and where we are succeeding
- Minimal to light physical effort is required in performing duties
- Prolonged stationary periods at a desk and working on a computer
- Extensive use of computers, keyboards, and communication-based technology to exchange information
Our take
EasyPost's multi-carrier shipping API provides eCommerce businesses with seamless solutions to manage logistics. The platform allows companies to easily switch between shipping providers, track packages, and verify addresses. Saving businesses time and money and in turn, simplifying what would otherwise be a complex process.
When EasyPost emerged from stealth in 2013, it was widely recognised as the "Stripe for shipping". A comparison stemming from the company's ability to enable developers to integrate postage and shipping features into web applications. Which, at the time, was something legacy carriers like FedEx and UPS weren't taking advantage of.
As e-commerce has grown, EasyPost has expanded its reach and is now available in over 200 countries. It now offers Amazon Shipping, cementing its position as a market leader.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2021
$25m
SERIES B
May 2017
$9m
SERIES A
Total funding: $37.7m
Company benefits
- Medical, dental, vision plans
- Flexible time off
- Stock option opportunities
- 401(k) match
- Cross-functional learning
- Monthly virtual events
Company HQ
Lehi, UT
Leadership
Jarrett Streebin
(Founder & CEO)EasyPost was their first major business venture. Before launching the company, they worked for a family office investing venture.
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