Renewals Specialist, EQS

$65-73k

Plus target annual bonus up to USD 7,300

Salesforce

Junior and Mid level

Denver

Corporate communications cloud software

Be an early applicant

Corporate communications cloud software

501-1000 employees

B2BComplianceEnvironmentalCloud Computing

Be an early applicant

$65-73k

Plus target annual bonus up to USD 7,300

Salesforce

Junior and Mid level

Denver

501-1000 employees

B2BComplianceEnvironmentalCloud Computing

Company mission

To create trusted companies through technology that strengthens ethical business practices.

Job

Company

Role

Who you are

This role is perfect for someone who thrives in a structured, operationally disciplined environment and enjoys leading commercial processes end-to-end with precision and customer empathy
2–4 years of experience in renewals, account management, or quote-to-cash operations in SaaS or a subscription-based business
Experienceoperatingin auto-renewal environmentsor other recurring revenue models
Strong understanding of SaaS metrics (ARR, GRR, NRR) and how renewal outcomes drive financial performance
Familiarity with Salesforce and structured renewal pipelines, with the ability tomaintainclean,accuratedata
Working knowledge of contract terms, CPI adjustments, notice periods, and approval workflows
Fluency in English (C1/C2)
You are structured, organized, and excellent at managing timelines across dozens of concurrent renewals
You treat renewalsas operational events, not ad-hoc deals — building predictability through cadence and rigor
You balance precision with efficiency and know how to escalate early when something looks misaligned
You thrive in a process-driven environment and enjoy improving workflows to make things smoother for customers and teammates
You use data to guide decisions, spotting patterns in churn risk, uplift opportunity, and customerbehavior

What the job involves

As part of our Global Customer Experience organization, the Renewals team plays a critical role in ensuring long-term customer continuity, recurring revenue predictability, and smooth contract governance across markets
As a Renewals Specialist, you will own the operational execution of customer renewals in a predominantly auto-renew environment, managing timelines, exceptions, and risk with precision
Working closely with Customer Success, Contracts Administration, Finance, and Legal, you will ensure renewals are accurate, timely, and aligned — enabling EQS to deliver a predictable, trustworthy customer experience at scale
Manage the renewal lifecyclefor a defined portfolio of auto-renewingcustomerensuringtimelyconfirmations, data accuracy, and coordination across stakeholders
Oversee exceptionsto the auto-renew process — including cancellations, term adjustments, price changes, and multi-year amendments — ensuring compliance with internal approvals
Project-manage the renewal timeline, ensuring customer outreach, internal reviews, CPI updates, legal checks, and billing readiness occur on schedule
Identifyat-risk customers early, collaborate with Customer Success to address concerns, and intervene before the auto-renewal date when needed
Drive growthwhereappropriate bypositioning add-ons, upgrades, and packaging improvements aligned to customer needs
Maintain renewal accuracy in Salesforce, ensuring dates, values, and contract structures reflect the true commercial state
Partner closely withContractsAdministration, who will prepare andvalidateall renewal paperwork, quote adjustments, and billing setup changes
Support forecasting discipline, providing reliable renewal projections and visibility into risk and opportunity across your portfolio
Contribute to the evolution of renewal frameworks, including automated workflows, customer communication templates, and exception-handling processes
Be part of an exciting journey and contribute to our success story of becoming the leading provider of digital compliance and governance solutions
You work seamlessly withCustomer Successon customer sentiment and exceptions, and withContracts Administrationon paperwork readiness
You partner closelywith Finance and Legalto ensure all pricing, terms, and approvals are aligned before auto-renew triggers
You communicate clearly across stakeholders — ensuring no surprises on renewal timelines, risks, or outcomes
You elevate team performance by sharing insights, flagging process gaps, and contributing to a culture of continuous improvement

Our take

With consumers and investors concerned about the environmental and social impact of corporations and governments increasing regulations on carbon emissions and supply chains, businesses now must report on a range of metrics other than the bottom line. Aside from being the right thing to do, mistakes can be extremely costly both in reputation and in fines. Founded in 2000, EQS Group exists to make corporate compliance, investor relations and ESG reporting easier with its cloud-based EQS Cockpit resource.

The EQS Cockpit allows streamlining of a wide range of compliance processes, including relatively obscure matters such as whistleblower protection which have recently cost firms large amounts of money (see for instance Barclays receiving a $15 million fine along with massive reputational damage for failing to protect a whistleblower). In a time when governments such as Germany are increasing compliance requirements on supply chain to deal with the scourge of human trafficking, such a solution is likely to be particularly appreciated.

As expected of a company providing a much needed enterprise service, EQS Group has been in demand in recent years, seeing an almost 20% increase in revenue over 2022 and adding nearly 250 new corporate customers to its books. This growth is continuing, driven by the introduction of the EU whistleblower directive across the EU member states, a new investment from Thomas Bravo and by EQS Group's continuing marketing efforts as it expands into additional markets.