Lead Product Manager, Gametime

• The ideal candidate will have strong existing experience in checkout and payments product management, possess strong analytical skills, and be adept at leveraging data to inform decisions
• Payment Processing Knowledge: Proficiency in understanding and working with various payment processing flows and technologies, including orchestration systems managing payment options and fraud management
• Experimentation Platforms: Ability to use and manage A/B testing and experimentation platforms
• SQL & Data Querying: Ability to write SQL queries to extract and analyze data related to payments and checkout performance
• API Understanding: Strong understanding of APIs for payment integrations and system connectivity
• Cross-functional Collaboration: Ability to collaborate effectively across teams including engineering, design, marketing, and operations, and communicate clearly with key stakeholders
• Stakeholder Communication: Strong communication and presentation skills, with the ability to articulate complex payment concepts to non-technical audiences
• Vendor Relationship Management: Ability to manage relationships with payment providers and third-party vendors
• Feature Ownership: Demonstrated ability to take ownership of significant product features within checkout and payments and drive them from concept to launch
• Influencing Product Direction: Ability to influence product direction through compelling data and insights related to payment optimization and user behavior
• Analytical Problem Solving: Demonstrates strong critical thinking and decision-making abilities, especially when analyzing checkout funnels and identifying optimization opportunities
• Data-Driven Optimization: Proactive in identifying areas for conversion improvement and implementing solutions based on quantitative data analysis
• Risk Assessment for Payments: Ability to assess and mitigate risks associated with payment processing and fraud
• Education: Bachelor's degree in Business, Finance, Computer Science, or a related field
• Experience: 10+ years of product management experience, with at least 3 years directly focused on checkout, payments, or transaction optimization in a consumer-facing product. Proven experience with A/B testing and conversion rate optimization
• Other Requirements: Strong understanding of different payment options (credit cards, digital wallets, alternative payments) and their impact on transaction costs

Desirable

• The Lead Product Manager for Checkout & Payments will drive the strategy and execution for enhancing our checkout and payments experience
• This role will focus on creating a seamless purchase experience by optimizing transaction costs, improving trust and conversion rates, and streamlining various payment options
• This position will require close collaboration with business stakeholders, including Finance, Trust and Safety and Fan Operations to ensure a seamless post-purchase customer journey, directly contributing to our business's financial performance and user satisfaction
• Define and execute the product roadmap for checkout and payments, focusing on transaction success, conversion optimization and cost efficiency
• Implement and manage A/B tests within the checkout flow to identify and capitalize on significant gains from small changes
• Research, evaluate, and integrate new payment options to cater to diverse customer preferences and optimize transaction costs
• Collaborate closely with engineering and design teams to deliver seamless and intuitive checkout experiences
• Closely collaborate with Finance and Trust and Safety to ensure full alignment on cost efficacy and fraud management
• Partner with Fan Operations to ensure a cohesive and integrated post-purchase customer experience, addressing support needs and improving overall satisfaction
• Analyze payment trends, market developments, and competitor strategies to inform product decisions
• Monitor key performance indicators (KPIs) related to checkout conversion, payment success rates, and transaction costs