Business Development Representative, ServiceNow
Base pay of $32.29 per hour, plus equity (when applicable), variable/incentive compensation and benefits
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
Base pay of $32.29 per hour, plus equity (when applicable), variable/incentive compensation and benefits
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- This position is not eligible for employment based sponsorship
- High school diploma or GED equivalent required
- Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices
- Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership
- High motivation, curiosity, and openness to coaching and feedback
- A resilient work ethic; reliable, confident, collaborative, driven, and coachable
- Willingness to learn AI-native tools and innovate on how they’re used to enhance outreach, prioritization, and daily workflows
- Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups
- Ability to influence others and convey a sense of urgency to drive issues to closure
- A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly
- Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations
- Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue
- Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months
What the job involves
- We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow
- The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events
- Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria
- Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria
- Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s)
- Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience
- Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting
- Participate in development simulations, participation in-person competitions, and meet KPI expectations
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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