Technical Support Engineer, Easypost
$53.5-67.1k
+ Equity
Shipping solutions API
Be an early applicant
Shipping solutions API
201-500 employees
Be an early applicant
$53.5-67.1k
+ Equity
201-500 employees
Company mission
To enable efficient, cost-effective, modern shipping experiences.
Role
Who you are
- Bachelor’s Degree in computer science, information systems, information technology, coding certification through a coding bootcamp, or 2+ years of related experience
- Coding experience or ability to pick up (C#, Angular, VBScript, JavaScript, HTML)
- Basic understanding of SQL database queries
- Basic Windows computer and server administration
- Strong organizational skills
- Ability to handle communication with multiple internal teams
- Willingness to adapt to an evolving work environment
- Ability to manage multiple support issues at one time
- Sense of urgency to drive customer progress
- Excellent communication skills
- Fearless when encountering new languages and frameworks
- Ability to juggle and prioritize competing demands on your time
- Excellent written and verbal communication skills
What the job involves
- The Technical Support Engineer’s primary responsibility is to provide top notch support for EasyPost’s GlobalShip enterprise multi-carrier shipping solution. TheGlobalShip product is a high-performance, server-based solution that provides centralized shipping management to decrease handling, improve product flow-through, and streamline order tracking. The pre-set automated shipping rules will reduce errors through the fulfillment process and decrease shipping costs
- Work with a team of Support Techs and Integration Engineers to support current software
- Assist with client configurations, daily shipping tasks and troubleshooting technical issues
- Following up with clients to ensure problems are solved
- Minor software and database adjustments with guidance of team leadership
- Testing and deploying software updates
- Recognize and escalate problems that require immediate action
- Establishing trust and rapport with customer contacts to ensure confidence in resolving the issue at hand
- Knowledge & Application: Learn to use professional concepts. Applies knowledge and basic problem solving techniques to define and resolve problems. Determines a course of action based on guidelines
- Complexity & Problem Solving:Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Work is reviewed periodically based on a set of defined procedures or precedence. Normally receives general instruction on work and new assignments
- Collaboration & Interaction:Develops stable working relationships internally. Exchanges standard/basic information with colleagues and immediate supervisor, project leaders and other professionals in the team/group
- Physical Demands and Work Environment:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions
- Physical Requirements:
- Minimal to light physical effort is required in performing duties
- Prolonged stationary periods at a desk and working on a computer
- Extensive use of computers, keyboards, and communication-based technology to exchange information
- Occasional walking and lifting may be required and must be able to lift 15 pounds at any given time
- Travel Required: 10%
- Work Environment:
- Core Values: Build and sell products we believe in, accountability and authenticity in all we do, customers guide the way, and persistence and humility
- Remote, home office or office location with potential hybrid schedule
- Team-based culture
- Fast-paced environment
Our take
EasyPost's multi-carrier shipping API provides eCommerce businesses with seamless solutions to manage logistics. The platform allows companies to easily switch between shipping providers, track packages, and verify addresses. Saving businesses time and money and in turn, simplifying what would otherwise be a complex process.
When EasyPost emerged from stealth in 2013, it was widely recognised as the "Stripe for shipping". A comparison stemming from the company's ability to enable developers to integrate postage and shipping features into web applications. Which, at the time, was something legacy carriers like FedEx and UPS weren't taking advantage of.
As e-commerce has grown, EasyPost has expanded its reach and is now available in over 200 countries. It now offers Amazon Shipping, cementing its position as a market leader.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2021
$25m
SERIES B
May 2017
$9m
SERIES A
Total funding: $37.7m
Company benefits
- Medical, dental, vision plans
- Flexible time off
- Stock option opportunities
- 401(k) match
- Cross-functional learning
- Monthly virtual events
Company HQ
Lehi, UT
Leadership
Jarrett Streebin
(Founder & CEO)EasyPost was their first major business venture. Before launching the company, they worked for a family office investing venture.
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