Founding Customer Success Manager, Arcade Software
$140-200k
OTE
Plus equity
2+ days a week in office
Interactive product demos
Open for applications
Interactive product demos
21-100 employees
Open for applications
$140-200k
OTE
Plus equity
2+ days a week in office
21-100 employees
Company mission
To empower product led companies to build beautiful experiences.
Role
Who you are
- Ability to build from scratch: You have past experience building a customer success strategy within an early stage startup. Has evaluated and implemented systems, tools and processes from scratch
- High bias towards action: You are proactive and can take a project from concept to completion
- High EQ and empathy: You will be partnering with customers who will have a lot of requests and unpredictable interpersonal dynamics. We want you to feel confident in having you lead and partner with these customers in a way that they feel supported, as well as actioned on
- Product intuition: You will partner and problem solve with customers from an inquisitive standpoint
- Organized: There will be a lot of inbound requests and specific tasks required to process sales. We will trust that you can take critical, yet complex tasks to completion without followup
What the job involves
- You’ll report directly to the CEO and partner with the team to empower our customers
- Own a scalable strategy: Build tooling, processes and systems that support the team to gain visibility into what customers want and when
- Onboard: Right after a customer engages in a free trial with us, the CEO will hand them off to you who will then ensure that the team is set up for success. You can adopt our current strategy for this, or redesign it if you think it would help us meet our objectives
- Communication: Work with customers to communicate relevant new product features that they may benefit from
- Process requests into roadmap: Partner with the CEO to identify top priorities and champion for Enterprise customer when we consider roadmap initiatives
- Expansion (in partnership with sales): Use our internal tooling to understand which organizations seem to be growing with Arcade, and pass them onto the GTM team as candidates
- Renewals (in partnership with sales): Partner with customers to renew their accounts
Our take
In order to stand out in today’s climate, product-led companies need to employ marketing strategies that can engage customers at a higher level than classical methods. Arcade Software allows these companies to build interactive experiences for their digital spaces, that spark curiosity and entice new customers to their products.
With Arcade, a company can create product demos in minutes, automatically building from screen captures, videos, and tooltips. The demos can be hosted on client websites, blogs, and social media, with analytics available to inform future edits and updates towards optimizing customer experience.
Arcade Software has served thousands of clients, including Atlassian and Remitly. Funding raised by the company has supported the further development of its product and the building out of its team as it grows into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Nov 2024
$14m
SERIES A
Sep 2022
$5m
SEED
Total funding: $21.5m
Company benefits
- Meaningful equity
- Unlimited PTO and sick days
- 401k
- Health, Dental and Vision insurance
- $500 a month remote work stipend
- Remote first and meeting light culture
- Biannual company retreats
- A team that values diversity and inclusion
Company values
- Be a coach: We want the best for our customers and ourselves, and we coach people to their best potential
- An open book: We are open as a team and as a product. We don’t put walls up unless it’s necessary. We become better when we share information, and we are open to diversity of opinion, backgrounds, and thought
- Carry the weight: We act like owners, empower each other, and if we see something that needs change, we lead through it
- Play as a team: We play because we’re a creator tool, and we play as a team because great teams build great things together. We keep those standards high. Life is short. Let's build something meaningful
- Be kind: We can be honest and kind. We can have high standards and be kind. We can say no and be kind. Kindness can vary across cultures, upbringings, and languages - but we try our best to be kind
Company HQ
Union Square, San Francisco, CA
Leadership
Caroline Clark
(CEO)Former Associate at Sequoia Capital. Worked in Product Marketing at Atlassian.
Rich Manalang
(CTO)Small Business Owner. Former Principal Software Engineer at MURAL.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Arcade Software