Customer Success Apprentice, Experian
£27.2k
+ discretionary bonus plan & sharesave scheme
More information about location
1-2 days a week in office (Cardinal Pl, London )
Free credit check, score, and report
Be an early applicant
Free credit check, score, and report
1001+ employees
Be an early applicant
£27.2k
+ discretionary bonus plan & sharesave scheme
More information about location
1-2 days a week in office (Cardinal Pl, London )
1001+ employees
Company mission
We’re focused on a clear purpose — to create a better tomorrow for consumers, for businesses, for our communities and for our people. It's our mission to improve financial inclusion. By improving access to financial services, we empower people to unlock opportunities and transform their lives.
Role
Who you are
- If you're organised, motivated by goals, and enjoy building strong relationships, this apprenticeship could be the perfect fit. You'll make a real impact on business success from day one
- Legal right to work in the UK: this role is not capable of visa sponsorship
- To have obtained or be predicted to achieve at least 96 UCAS points from 3 A Levels (or equivalent qualification) at Grade C or above
- To have obtained GCSE Maths and English at Grade 4 or above
- You must not have a degree in a similar subject
- Due to UK government apprenticeship funding rules, you must have lived in the UK for at least 3 years
What the job involves
- Business-to-Business (B2B) sales is an exciting area at Experian, which provides data quality software to a range of clients. Our products help organisations improve their data so they can serve their customers better
- You'll join our Customer Success team, who make sure our clients are happy, supported, and get value from working with us. The team focuses on retaining our existing client base and finding ways to opportunities to grow these relationships by identifying new business opportunities. In simple terms—they build strong connections, give great service, and help clients love working with Experian
- Work towards your retention and renewal targets, making sure clients are happy and stay on track with their contracts
- Build and maintain strong relationships with customers through regular phone and email contact, understanding their goals and challenges
- Explain the value of our products clearly, helping customers understand how Experian’s Data Validation solutions support their needs
- Spot opportunities to upsell or cross-sell, using conversations with customers to identify where they might benefit from additional products or features
- Use Salesforce CRM daily to stay organised, manage your accounts, and keep accurate forecasts for the next three months
- Identify and manage potential renewal risks early, supporting customers who may need extra help and working to resolve any issues
- Collaborate with a wide range of colleagues across the business to deliver a great customer experience and support overall growth
- Share customer feedback internally, acting as the “voice of the customer” to help us continue improving our service
- You'll get amazing support from the wider sales and support teams, helping you build your network, grow your confidence, and understand how our business works
- Alongside your role, you'll complete a Business-to-Business Sales Degree Apprenticeship with one of our partner universities. You will bring what you learn in the classroom straight into your role!
- Our apprenticeships are permanent opportunities, and you'll take part in our 2 year structured Early Careers Development Programme which is packed with workshops, short-courses and online material designed to help kick-start your career
Application process
- Application Closing Date: Friday 20th March 2026. Apply early! Roles may close sooner than expected due to high interest
- Start Date: September 2026
- For this role we aim to hold online Assessment Centres on week commencing 20th April* (*Subject to change)
Salary benchmarks
Our take
Experian is one of the world's leading data and technology companies, best known for helping people and businesses understand and improve their credit. With free credit reports and tools that let users boost their score using everyday bills, Experian is making managing money a whole lot easier.
It's a powerhouse of a company too, operating in 32 countries and boasting an employee count of over 24,000. And its reach stretches across industries, helping lenders make fairer decisions, supporting healthcare teams in preventing fraud, and guiding businesses to use data more intelligently. It's a trusted name at the very heart of how the world uses data to make smarter financial decisions.
It's also investing in new technologies and ideas to make finance even fairer and faster. As data becomes more important in our digital lives, Experian's focus on innovation and transparency will surely keep helping people take control of their financial stories.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Hybrid working
- Flexible working
- Discretionary bonus
- Pension
- Bupa Healthcare
- Sharesave Scheme
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave
- Discounted gym membership
- Discounted dental cover
Company values
- Working with integrity - We know that trust isn’t given, it’s earned. We’re committed to working with integrity and operating responsibly in every facet of our business. At Experian, that means treating our data, our people and our environment with respect.
- Treating data with respect - We handle the data of 1.3 billion people and 166 million businesses worldwide, so it’s essential to our business that we maintain their trust. Ensuring that we collect, store and manage data safely and responsibly is fundamental to our success.
- Investing in our community - We’re committed to investing our time, resources and partnerships to create a better tomorrow for our community.
- Unlocking the power of data - Data has the power to transform lives for the better, so we're leveraging new technologies and innovative products to do just that.
Company HQ
Nottingham, UK
Articles
Leadership
Brian Cassin
(CEO)Previously the Chief Financial Officer of Experian and, before that, Managing Director at Greenhill & Co., Brian served for nine years as a non-executive director of J Sainsbury plc. He has also held various senior roles at Baring Brothers International and the London Stock Exchange.
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