IT Manager, Sage

• If you’re someone who enjoys autonomy, thrives in early-stage environments, and wants to see the direct impact of your work across an entire organization, this is a chance to build a modern, security-first IT ecosystem from scratch
• 4+ years of experience in an internal IT, IT support, or IT operations role—preferably in a fast-paced startup or SaaS environment
• Hands-on experience managing MacOS devices using JAMF or a comparable MDM solution
• Experience provisioning and deprovisioning users across common business tools (e.g., Google Workspace, Slack, Zoom, Notion, etc.)
• Strong working knowledge of software license management, vendor coordination, and SaaS administration
• Comfort troubleshooting hardware, network, and connectivity issues for both in-office and remote users
• Experience with AV setup and support, including meeting room systems, hybrid event logistics, and related tools
• Strong organizational and documentation skills, with the ability to create and maintain clear IT process guides
• Ability to independently manage multiple priorities while maintaining high service standards
• A security-first mindset and familiarity with best practices around MFA, endpoint protection, and user access management
• Excellent communication and collaboration skills, with the ability to support both technical and non-technical users

Desirable

• As Sage’s first internal IT Manager, you will build the foundation that powers every employee, system, and workflow across the company
• This is a rare opportunity to shape IT from the ground up-designing the processes, tools, and standards that will scale with us as we grow
• . You’ll own everything from device management and access controls to SaaS administration, internal support, and office infrastructure, ensuring our team has a seamless, secure, and reliable environment to do their best work
• This role is highly cross-functional: you’ll partner closely with People, Operations, Security Engineering, and company leadership to introduce scalable systems, strengthen documentation, streamline onboarding and off-boarding, and improve the day-to-day technology experience for every Sage employee
• You’ll play a foundational role in supporting our mission and setting the standard for how Sage operates as we expand
• Own device management and configuration through JAMF for MacOS, including onboarding and offboarding workflows, application deployment, and routine maintenance
• Assist with employee onboarding and offboarding, including laptop procurement & setup, account provisioning/ deprovisioning, and access management across internal tools
• Manage software procurement and access, including buying new licenses, maintaining vendor relationships, and tracking usage to ensure compliance and cost-efficiency
• Serve as the first point of contact for day-to-day IT support, resolving issues related to hardware, software, connectivity, and security for both in-office and remote team members
• Support ongoing SOC 2 audit processes by maintaining internal IT controls, documenting security practices, and collaborating with cross-functional teams to ensure compliance readiness
• Maintain and improve physical IT infrastructure, including office Wi-Fi, security systems, badge access, and network equipment
• Set up and troubleshoot AV and conferencing systems for meeting rooms, employee events, and monthly all-hands, ensuring a seamless experience for both in-person and remote participants
• Monitor and improve internal IT documentation, ensuring processes are clearly documented and easy to follow for both IT and non-technical team members
• Work closely with the People Team to support office technology needs as we scale, including planning for future equipment, software, and tooling
• Help evaluate and implement new SaaS tools for internal use, balancing usability, cost, and security
• Support data security best practices by managing user permissions, multi-factor authentication, and maintaining basic device security settings across the organization
• Collaborate with Security Engineering to reinforce company-wide security protocols
• Serve as the liaison with external IT vendors (e.g., MSPs, security consultants, infrastructure providers)