IT Operations Engineer, OneTrust

• You’re a tech-savvy problem-solver with a passion for delivering IT services
• Your curiosity drives you to learn and apply new concepts, while your communication and interpersonal skills ensure that user needs are addressed with professionalism
• The ideal candidate is self-motivated and thrives in a dynamic environment where they can contribute to IT system development, service delivery, and process improvements
• 3+ years of experience in IT Support, IT Operations, or a similar technical role in a global company
• Experience configuring and supporting Windows and macOS endpoints and their MDM platforms
• Familiarity with Microsoft Azure AD, Microsoft 365, and SaaS solutions such as Atlassian, Zoom, and Lucidchart
• Experience managing andparticipatingin IT projects, collaborating with stakeholders and peers to ensure the successful delivery of business outcomes
• Proficiencywith ITSM and Agile project management platforms such as Jira
• Experience providing support for iOS and Android devices
• Ability to work autonomously and collaborate with team members in a hybrid work environment, including taking ownership of IT service delivery and coordinating support for both in-person and remote employees

Desirable

• We’re looking for a skilled and motivated IT Operations Engineer to join our IT Operations Team
• You’ll troubleshoot and resolve technical issues, participate in IT projects, implement process improvements through automation and integrations, and develop solutions that enhance business operations and user experience
• Reporting to the IT Manager, this role focuses on delivering exceptional IT services while ensuring the stability, security, and scalability of our IT systems.
• Analyze and resolve requestsregardingIT systems issues and enhancements,leveraginganalytical skills to diagnose root causes, implementtimelyand effective solutions, and drive continuous improvements through system modifications and process enhancements
• Diagnose and resolve Windows and macOS hardware, software, and network issues through user consultation and system analysis
• Administer, enhance, and support IT systems and applications (e.g., Entra ID, MDM, and SaaS-based tools) to ensure seamless integration,optimizeworkflows, and improve user productivity
• Configure, install, andmonitorIT systems,maintainaccurateinventory and asset records, and document best practices, ensuring all incidents, service requests, and changes are logged effectively
• Participate in the design, implementation, and deployment of technology solutions that enhance system performance, user experience, and organizational scalability
• Develop and deploy custom solutions for SaaS productivity and collaboration tools to streamline workflows and enhance productivity
• Configure andmaintainon-site office technologies such as meeting spaces, security systems, and enterprise networks
• Plan and execute secure and efficient deployments, system configurations, and policyenforcementsby planning, testing, and implementing solutions while adhering to best practices