Field Operations Executive, Onefinestay
$43-48k
Luxury vacation rental apartments & homes
Be an early applicant
Luxury vacation rental apartments & homes
101-200 employees
Be an early applicant
$43-48k
101-200 employees
Company mission
To simplify the process of enjoying the finest homes and services across the globe for vacation-goers, and provide peace-of-mind, convenience, and flexibility to homeowners looking to make the best use of their homes.
Role
Who you are
- Experience with a high-end or luxury product and operations, anything related to accommodation or the travel industry is a bonus
- You have a track record of delivering within an operational business
- You are proactive and take ownership of your responsibilities
- Good organisational skills and ability to work autonomously as well as in collaboration with the US Operations manager
- Ambitious and results-driven with a love of achieving high-level operations
- This role is fast-paced, and tasks and aspects can change. You are flexible, adaptable and amenable to change
- Dynamic and responsive
- Good team-building and problem-solving skills
- Good commercial awareness is a bonus but not required
- Sound judgement and decision-making skills, even under pressure
What the job involves
- You're responsible for the day-to-day duties of delivering our operational responsibilities, working closely with our Operations Manager, by using a number of platforms and techniques to ensure everything is ready for our guests and delivering any additional service obligations, plus maintaining our homeowner's trust
- You'll be looking after a wide range of tasks, with our US Operations Manager in support, reliable and responsible for all daily tasks of our operations. Working as a team to ensure perfect execution of all duties is critical, so you’ll need to be ready to jump in and help where required
- As a member of the Los Angeles business unit, you’ll also contribute to continuous improvement initiatives and strategic planning work with city colleagues and support functions
- Operations delivery - You will play your part in the complete operations resource and onboarding, looking for areas where improvements can be made as well as providing support to the existing processes
- You will ensure the resource of our operations always advocates the onefinestay brand
- You will be responsible for overseeing all home preparations before and after stays, as well as any maintenance issues that might arise during bookings, making sure to uphold the company's high service standards throughout
- You will be responsible for greeting guests to the homes when they arrive
- You will be the person responsible for all warehouse operations (managing inventory, preparing all items for bookings etc)
- You will take specific care to represent the company with great professionalism when interacting with guests, homeowners and partners
- Team player - You’ll be part of a team that will require you to work autonomously while also supporting the company’s other departments in Los Angeles
- You’ll understand that reaction times (SLA) and cost efficiency can be at odds and help maintain this accordingly
- Supporting the manager and team on discrete projects as required
- This position will require you to use your personal vehicle to and from properties and to work regular business hours with the flexibility to work after hours as needed
Our take
Short-term rental marketplaces such as Airbnb provide options for both low and high budgets, however, many luxury accommodations often lack an element of homeliness and feel clinical, and guests may not be provided with the business and travel essentials that they expect for the price tag.
Onefinestay offers luxury short and medium-term accommodation that adheres to strict selection procedures. Properties accepted by the startup must go above and beyond the traditional rental experience, providing services such as local-rate phones for business calls, laundry, and cleaning services, all within a homely and non-clinical environment. The company's concierge service also helps guests further personalise their stays with options such as personal chefs, private drivers, childcare, experiences, and more!
Onefinestay’s approach to luxury accommodation by providing transparency and unification when it comes to high-end stays is a smart move. With its growing collection of homes, villas, and chalets across the globe, the company is well set to see continued growth and success.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2015
$40m
SERIES D
Jun 2015
$25m
SERIES C
Total funding: $80.9m
Company HQ
Paddington, London, UK
Leadership
Ian Di Tullio, PhD
(Co-CEO, not founder)In addition to their role at the company, they are also the current CCO (Europe & North Africa) at Accor. Former VP of Global CRM, Loyalty, & Contact Centres at Qatar Airways.
Fabrice Carre
(Co-CEO, not founder)In addition to their role at the company, they are also the current CSO & Executive Committee Member at Accor, and Non-Executive Board Member at AccorInvest.
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