Customer Success Manager, Path Robotics
Spanish Speaker
More information about location
Fully autonomous welding robots
Open for applications
Fully autonomous welding robots
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To enable robots to build, so humans can create.
Role
Who you are
- Fluent in both English and Spanish (written and spoken), with the ability to communicate technical and business concepts effectively in both languages
- Travel as needed (up to 30% of the time) to customer sites to build relationships, provide support, and better understand the customers business operations
- Experience communicating around technical subjects, with non-technical individuals
- Capable of negotiating with stakeholders (internal and external) at an executive leadership level
- Customer obsessed and care deeply about customers getting value from our products and services
- Excited by the prospect of growing a book of business with modern monetization strategies
- Detail-oriented person that can operate in a fast paced environment and adapt quickly
- Excited by the opportunity to be a part of a venture-backed startup, where your work will have an immediate and direct impact
- Passionate about what you do and enjoy working in a collaborative environment
What the job involves
- We are looking for an experienced bilingual (English/Spanish) Customer Success Manager to enable a seamless implementation of Path’s products while laying the foundation for future account growth
- You will serve as the voice of the customer to drive cross functional alignment; ensuring customers are receiving the most value possible from our products
- You will report to the Head of Mission Control and will join a team of dedicated, supportive, and enthusiastic people to help create the future of manufacturing
- Come solve the hardest problems with the best team on the planet!
- Be the primary point person for multiple customers across North America
- Own the customer post signature through to on-going customer support, including the cross functional coordination with our internal deployments team
- Be the voice of the customer internally between product, engineering, and sales
- Coordinate ongoing customer touchpoints to ensure internal customer production planning aligns to the capabilities of our robotic systems
- Own customer utilization of our robotic systems for all of your accounts
Our take
When it comes to the development and implementation of AI, America leads the way, yet in manufacturing, it's falling behind. The shortage of factory workers is indeed an ongoing crisis, not least due to the ripple effects of the global pandemic. Brothers Alex and Andrew Lonsberry are addressing these issues with their fleet of robotic systems that help to fill gaps in the manufacturing industry.
Path Robotics combines computer vision, artificial intelligence, and machine learning to create robots that can help fit and weld parts in factories. This allows human workers to focus less on menial tasks in the construction line. Its AF1 Welding Robot can pick, fit and weld small parts, continuously improving and adapting to factory conditions. An important factor is its minimized need for oversight, thus freeing up workers for other jobs.
Path’s prescient solution to a critical problem has helped it raise $271 million in funding to date. Its 2024 round will help the company further solidify its position as the leading robotics company addressing US worker shortages.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Oct 2024
$100m
SERIES D
Jul 2021
$100m
SERIES C
Total funding: $271m
Company benefits
- Unlimited PTO
- Parental leave – 100% pay for 8 weeks
- Medical, Dental and Vision Insurance
- 401 (K) Retirement Savings Plan
- Early stage equity
- Mental and Physical Wellness Stipend
- Daily Lunch Stipend
Company HQ
Brookhollow, Columbus, OH
Leadership
Andrew Lonsberry
(Co-Founder & CEO)Previously a Graduate Teaching Assistant at Case Western Reserve University and a Robotics Engineer Intern at IHMC.
Alex Lonsberry
(Co-Founder & CEO)Previously a Teaching Assistant at Case Western Reserve University and an Engineering Intern at Horsburgh & Scott.
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