Principal Technical Writer, Okta

• Have 8+ years of experience in technical writing, developer documentation, or content engineering, preferably with identity, security, or API-focused products
• Bring hands-on engineering experience with the ability to read, write, and debug code in multiple languages (JavaScript, Python, Java, C#, etc.)
• Have deep experience with docs-as-code workflows, including Git, Markdown, static site generators, and CI/CD pipelines
• Excel at translating complex technical concepts into clear, concise documentation for audiences ranging from junior developers to CTOs
• Have experience building and scaling documentation programs, including establishing processes, style guides, and contribution models
• Demonstrate exceptional writing and editing skills with meticulous attention to detail, consistency, and user experience
• Thrive in fast-paced, agile environments with the ability to manage multiple projects and priorities simultaneously
• Are passionate about developer experience and understand the importance of documentation in the developer journey
• Have experience with modern documentation platforms (Mintlify, Docusaurus, ReadMe, etc.) and API documentation standards (OpenAPI/Swagger)
• Bring familiarity with authentication and identity concepts (OAuth, OIDC, SAML, JWT) or the ability to quickly master complex technical domains
• Embrace data-driven decision making using analytics to measure documentation effectiveness and guide improvements
• Have experience mentoring and enabling others to write better technical content

Desirable

• We're transforming how developers experience Auth0 through world-class technical documentation
• As we embrace a modern docs-as-code philosophy, we're looking for a technical content expert who can bridge the gap between complex authentication concepts and developer needs
• Our documentation isn't just a support resource—it's a critical product that enables developers to integrate Auth0 seamlessly into their applications
• In this role, you'll influence how millions of developers understand and implement identity solutions, shaping our documentation strategy, code examples, API references, and developer guides
• You'll drive our transformation from a centralized content model to a distributed approach where engineers contribute directly to documentation
• You'll join a passionate team of technical writers, engineers, and product managers dedicated to creating the best developer documentation experience in the identity space
• We're a distributed team that values collaboration, technical excellence, and developer empathy
• You'll work closely with:
• Engineering teams to ensure technical accuracy and capture new features
• Product managers to align documentation with product strategy
• Developer relations to understand community needs
• Our existing technical writing team during the transition to our new content model
• Lead technical content strategy for Auth0's documentation, ensuring content quality, consistency, and developer satisfaction
• Act as customer zero for all documentation, ensuring content meets developer needs and enhances their understanding of Auth0's products
• Create and maintain high-quality technical content including API references, integration guides, quickstarts, and conceptual documentation
• Review and refine code examples across multiple programming languages, ensuring they follow best practices and work correctly
• Collaborate cross-functionally with engineering, product, and marketing teams to ensure documentation aligns with product releases and company goals
• Define documentation standards and processes for a docs-as-code workflow using Git, Markdown, and modern documentation tools
• Mentor and guide engineers in writing effective documentation, providing templates, guidelines, and direct feedback
• Analyze documentation metrics to understand usage patterns and continuously improve content based on developer feedback
• Champion developer experience by identifying and addressing documentation gaps, improving information architecture, and enhancing discoverability