Customer Service Agent, Soly
£20-30k
5+ days a week in office
Solar energy company serving both residential & commercial customers
Job no longer available
Solar energy company serving both residential & commercial customers
21-100 employees
Job no longer available
£20-30k
5+ days a week in office
21-100 employees
Company mission
To make solar energy accessible for everyone.
Role
Who you are
- You have a keen interest in selling sustainable products and you are tech-savvy.
- You have an outgoing and communicative personality and you are a true team player.
- You can communicate fluently in English, both verbally and in writing.
- Bring a lot of energy and enthusiasm to really make a difference for our customers and enjoy giving the best customer experience every day.
- Outgoing and communicative personality and a true team player.
- Experience in delivering high customer satisfaction.
- Experience with working CRM and customer service tools.
What the job involves
- You will be the main point of contact for our customers pre/post-consultation, you will also be a dedicated aftercare representative.
- Owning customer experience, as the first point of support and response for our customers.
- Shape the support function process, tools and strategy for short and medium term success.
- Drive customer satisfaction and ultimately value delivered to the customer.
- Identify areas for continuous improvement across the business, advocating for the customer experience.
- Set, monitor and review KPIs on a daily, weekly and monthly basis.
Salary benchmarks
Our take
Global warming and carbon footprints are at a record high across the globe, meaning the move to clean energy sources such as solar panels is quickly becoming a matter of urgency. The biggest blocker to this growth for the average household is cost of installation. Soly is looking to fix this issue with clever, cost effective ways of working combined with efficient software. This results in reducing the financial burden on customers, speeding up the journey to a sustainable future.
Boasting more than 10 years of experience in the space and armed with their ambitious goal to make solar energy "accessible to everyone", they have installed over 800,000 solar panels for over 31,000 customers already. Showing no signs of slowing down, Soly has secured new funding with the aim of launching in new markets throughout Europe. It will be exciting to see how much Soly makes a difference in the solar market, and just what effect that will have on global emissions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jan 2024
$35.1m
SERIES B
Total funding: $35.1m
Company benefits
- Competitive compensation including achievable commission structure (sales) and performance based bonus plan for everyone
- 25 days holiday + your birthday off
- Free Gym membership and access to the best wellness apps
- Complimentary tea & coffee made by our amazing in-house baristas
- Soly Socials - Free beer taps and social activities to celebrate our success
- A laptop of your choice (Mac or PC), noise-cancelling headphones & modern workstation
- Training & Development budget
- Free fruit & healthy snacks
- Employee Discounts - Rent or buy solar panels at a discounted price for your own home
- Dog friendly office
- Weekly 5-a-side football
Company HQ
Grote Markt, Groningen, Netherlands
Leadership
Patrick van der Meulen
(CEO & Co-founder)Previously a Regional Coordinator BeNeLux for The Climate Reality Project and Market Introduction Netherlands for Mia Electric Nederland.
Milan van der Meulen
(Co-founder)Worked as a Climate Reality Leader for The Climate Reality Project and is also currently a Keynote Speaker at A-Speakers.
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