Bank & Customer Success Director, Synctera
$150-190k
Canadian salary: CAD: $140,000-$180,000. Plus stock options
More information about location
Banking-as-a-Service platform
Open for applications
Banking-as-a-Service platform
101-200 employees
Open for applications
$150-190k
Canadian salary: CAD: $140,000-$180,000. Plus stock options
More information about location
101-200 employees
Company mission
To be the fastest and easiest way to build the future of FinTech.
Role
Who you are
- Proven track record of at least 4 to 7 years in partner management, with a focus on overseeing strategic accounts, and including experience working with banks or similar financial institutions
- Knowledge of regulatory frameworks and compliance requirements related to banks and FinTechs
- Strong interpersonal and communication skills, with the ability to build and maintain relationships, while also having the EQ and agility to understand the requirements of FinTech customers and Synctera
- Ability to build, maintain, and influence relationships with key decision-makers
- Strong work ethic and commitment to excellence with the ability to manage multiple projects simultaneously
- Demonstrated ability to work independently and as part of a team in a fast-paced environment
- A team player who brings a problem-solving mindset, who can identify areas for improvement, and who takes proactive steps to seek solutions
- Experience using CRM tools
- Ability to travel
- MBA a plus
What the job involves
- As the Bank & Customer Success Director, you will play a critical role in overseeing some of our most impactful strategic relationships, including bank and client relationships, fostering long-term partnerships that drive revenue growth and market expansion
- Your mission is to execute our partnerships strategy, originate new relationships where appropriate, and nurture relationships to help our partners derive the maximum value from Synctera’s products and services
- Develop and execute the business development strategy for banks on our BaaS platform, aligning with the company's growth objectives
- Create and execute on account plans for strategic FinTech partners
- Create strong partnerships with our bank partners by understanding their goals, serving as their advocate, and guiding them on their customer journey
- Collaborate closely with cross-functional teams, including sales, product management, marketing, and legal, to ensure seamless execution of strategic initiatives and successful implementation of solutions
- Stay updated on industry trends, and regulatory changes within the banking and FinTech sectors, providing market insights and guidance to internal stakeholders
- Serve as the bank’s primary guide during the process of being matched with FinTech programs, presenting the opportunity, answering inquiries, and coordinating the end-to-end process
- Conduct demos, workshops, and training with our bank partners to drive optimum adoption and engagement
- Drive revenue retention and referenceability with your partnerships
Our take
Synctera is a Banking-as-a-Service platform that supplies users with the capabilities to build and launch successful FinTech apps or embedded banking products. By fast-tracking the work involved in finding a banking partner, and in discovering the right best-in-class tech, the platform frees businesses up to instead focus on their core operations.
Through the Synctera platform, businesses can build bank account and card programs, as well as incorporate services such as money movement and lending. The company also provides support and resources surrounding compliance and post-launch management, making it as simple as possible for clients to tap into the growing and fertile fintech market, and do it smartly.
The company faces extensive competition in a global market worth billions, but in helping to oil the wheels of collaboration and Fintech market access, it creates value for businesses across the board and stands well to reap the rewards. Recent funding is cited to fuel geographical expansion as well as grow its operations in Canada as it moves to add support for new credit, lending, and other banking use cases.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2024
$18.6m
SERIES A
Mar 2023
$15m
EARLY VC
Total funding: $79m
Company benefits
- Mental health resources
- Unlimited paid time off
- Generous paid new parent leave program
- Home office setup stipend
- Stock options program
- Growth potential and opportunity to have a significant impact at an early stage of our company's journey
- Working with a team of rockstars (+ a monthly happy hour with the team!)
- 100% employer paid medical, dental, and vision benefits 🇺🇸
- Employer contribution to HSA 🇺🇸
- 401(k) 🇺🇸
- 100% employer paid medical, dental, and vision benefits 🇨🇦
- Annual HCSA and generous extended health care coverage for employees and dependents 🇨🇦
- RRSP 🇨🇦
Company values
- Connect: Listen actively; reach out and offer support; share laughs and spirited energy; speak with candor and compassion
- Share: Create a safe space; bring your authentic self; be transparent; share ideas and raise concerns
- Question: Challenge norms and take risks; invite perspectives and seek to understand; fail forward, fast and learn; embrace change
- Commit: Advocate for customers; take initiative; prioritize for impact; seek clarity and keep moving
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Peter Hazlehurst
(CEO)Advisor and Investor. Former Head of Uber Money. Founding Association Member of Libra Association, and previously CEO of The Perfect Sip - atop past positions at Google Payments, Postmates, and Nokia.
Dominik Weisserth
(CPO)Has previously held positions as Senior Consultant at CSC, SAP Consultant at Axon-Solutions, and Partner at Axxiome Group.
Kris Hansen
(CTO)Advisor at Portag3 Ventures. Prior to Synctera, served as CTO at KOHO Financial, Canada’s leading challenger bank. Also previously led solution architecture at RBC Financial, and was the chief architect at ATB Financial.
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