Senior Partner Success Manager, Flex
$145-165k
OTE
$115-125k
BASE
Plus equity
3 days a week in office
Flexible rent payment application
Be an early applicant
Flexible rent payment application
501-1000 employees
Be an early applicant
$145-165k
OTE
$115-125k
BASE
Plus equity
3 days a week in office
501-1000 employees
Company mission
Flex's mission is to empower as many renters as possible with flexibility over their most significant recurring expense.
Role
Who you are
- After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing
- Exceptional account management and organizational skills with 5-10 years of experience growing strategic partners, bonus points if you have deep knowledge/experience in the multifamily/real estate industry. Ability to operate autonomously and as part of a team
- Sales Experience: leverage existing partner relationships to upsell with a track record of achieving and exceeding retention revenue targets
- Strong Communication Skills: High EQ, interpersonal abilities, passionate about Flex’s mission and product, and proven ability to influence and motivate others
- Advanced Analytical Skills: Proficiency in Excel for data analysis to identify and prioritize top areas of opportunity within large portfolio data sets
- Tech Proficiency: Experience with Salesforce, HubSpot, and/or Tableau is a plus. Experience working in tech companies and problem-solving complex product issues
- Cross-Functional Collaboration: Proven ability to collaborate effectively and lead initiatives across Sales, Marketing, Customer Success, and Product teams
- Platform Knowledge: Understanding of Partner Success/Account Management, sales, and marketing platforms, systems, and tools. Experience in driving engagement with marketing tactics such as email, flyers, and digital ads is a huge plus
- Relationship Building: Proficiency in building internal and external relationships with key stakeholders and multithreading with new contacts in complex organizations
- Quick Learner: Ability to adapt, learn, and iterate swiftly in the rapid changes within the PropTech/FinTech landscape. Comfortable with ambiguity and test-and-learn mindset
- T.O.E: Last, but certainly not least, Team Over Everything. Our positive, team first culture is everything here at Flex. This role requires an even temperament that is always willing to put the team ahead of individual recognition
What the job involves
- As a Senior Partner Success Manager, you will be at the forefront of driving meaningful revenue growth and product adoption among our largest and most strategic property management company (PMC) partners
- Your role will be pivotal in ensuring these enterprise partners maximize their use of the Flex product suite, while fostering long-term relationships that fuel our mutual success
- You will be the trusted advisor for PMCs, shaping how they experience Flex and helping them unlock the full value of our product
- By leveraging your strategic account management expertise, you will identify opportunities to expand Flex’s footprint within each partner’s portfolio and deepen engagement
- Your ability to understand the unique needs of each partner and customize solutions with cross-functional support teams will directly contribute to our revenue retention and growth
- Nurture and grow strategic partner relationships to drive long-term mutual success
- Increase engagement and accelerate product adoption within your portfolio of partners
- Discover ways to improve partnerships through data insights, marketing best practices, and creating a feedback loop to drive organizational impact and enhance results
- Evangelize Flex’s value among the property management community
- Achieve partner revenue expansion goals by consultatively up-leveling, upselling, and cross selling
- Develop and present business reviews, proposals, and confidently lead partner training sessions
Our take
Many people struggle to pay their rent every month, with a variety of bills hitting their bank accounts simultaneously. Whilst many of these people earn enough money to cover their bills, the inflexible nature of monthly bills can make the all-in-one payment a harder obstacle.
Flex provides a mobile application for the flexible payment of rent, allowing users to pay their landlords through flexible payment plans, reschedule payments when necessary, and protect their funds through Overdraft Protection. The company achieves this by partnering with estate agents and paying their resident's bills upfront, taking on the challenges that landlords would normally have due to late payments.
Flex has experienced extremely rapid growth since its founding which has caused some issues, as it struggled to keep up with the surge in new customers. Having made improvements to its product and scaled its customer service team, it is set to continue providing a service that has come to be highly valued by both tenants and landlords.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2022
$160m
SERIES C
Apr 2021
$46.6m
SERIES B
Total funding: $225.1m
Company benefits
- 100% company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription
Company HQ
Midtown Manhattan, New York, NY
Leadership
Shragie Lichtenstein
(CEO)Experience working in venture capital investments for Point72 and TVC. Also co-founded Boundless Reality.
YeTong Shao
(CPO)Experience as Data Science Researcher. Also co-founded Boundless Reality.
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