Senior Customer Success Manager, JWP Connatix

• Bachelor's degree and a minimum of 5 years of relevant experience in ad tech, publishing, and/or digital media
• Willingness to travel as required to meet key customers
• Ability to deliver results by focusing on retention and driving pipeline growth for SaaS-based contracts
• Excellent interpersonal, organizational, and communication skills, both written and verbal
• Passion for understanding and adapting to new technologies
• Experience in a quota-carrying role with a strong emphasis on retention
• Proficiency in sales tools, including Salesforce.com
• Demonstrated analytical and problem-solving abilities
• High ethical standards and unwavering integrity

Desirable

• We are looking for a Senior Customer Success Manager to join our dedicated team in the United Kingdom. This role presents an exciting opportunity for you to become an integral part of our success in the Publishers space. By working closely with some of our largest named clients, you will have the chance to contribute to JWP's growth in the booming video industry. With your consultative approach and focus on our product, you will play a crucial role in retaining and growing relationships with media companies in the United Kingdom and other parts of Europe. This position offers a dynamic and collaborative environment where you can make a significant impact on our business and the achievements of our valued customers
• Drive the success of digital publishers by leveraging your industry and product knowledge. Your main focus will be on optimizing ad revenue and maximizing the monetization of video content, helping customers achieve their key performance indicators (KPIs)
• Establish and nurture relationships with multiple stakeholders within large and complex customer organizations. By understanding their individual goals and objectives, you will facilitate their achievement and provide valuable support
• Concentrate on product adoption, expanding the depth and breadth of our customer relationships. Through a comprehensive understanding of our offerings, you will guide customers in fully leveraging our platform's capabilities
• Manage the entire customer lifecycle, from onboarding and implementation to negotiating renewals. By ensuring multi-level alignment and identifying opportunities for expansion, you will contribute to the growth of our product within customer accounts
• Collaborate closely with an Account Executive, taking joint ownership of the revenue generated by your book of business. Together, you will strategize and uncover opportunities within your portfolio
• Work in close partnership with various teams within the organization, including Support, Product, and Technical Services. As the voice of the customer within JWP, you will advocate for their needs and contribute to their success
• Utilize internal systems such as Salesforce and Gainsight to gain a comprehensive understanding of customer data. You will also be responsible for maintaining and enhancing our CRM data