Employee Experience and Relations Manager, Amazon

• Experience in employee relations, labor relations, labor/employment law
• Successful record of creating, improving and executing programs at scale
• Excellent judgment and decision-making skills
• Proven track record in crisis management and cross-functional collaboration
• Strong communication, influencing and networking skills
• Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience
• Demonstrated experience producing executive level written materials and presenting before executive audiences
• Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies
• Willingness to travel up to 50% of the time

Desirable

• The UK Employee Experience and Relations (EXR) team at Amazon is seeking an Employee Relations Manager to support Operations in UK and Ireland
• This position requires an individual who has significant employee relations / labour relations experience, deep subject matter knowledge, and strong emotional intelligence
• As an Employee Relations Manager, you'll play a vital role in fostering positive employee relations and labour relations across the region
• You'll collaborate with stakeholders, analyze data, and develop strategies to enhance employee engagement and foster positive relations with third party partners
• Your technical skills, combined with strong communication and interpersonal skills enables you to work successfully on a broad spectrum of issues and initiatives across Amazon’s wide geographic and cultural scope
• The central objective of Amazon’s Employee Experience and Relations team is to ensure our organization’s treatment of people is fair, respectful, and consistent with our core business values
• To support our mission to become Earth’s best employer, your responsibilities fall into proactive and reactive categories
• You will work proactively to enhance the employee experience by identifying and addressing employee concerns early, de-escalating and resolving workplace issues before they reach a level of criticality requiring reactive efforts
• You also will work as a project manager on proactive initiatives that improve employee relations and engagement
• On a reactive basis, you will work on time-critical and sensitive employee relations and labour relations issues
• You will also lead crisis-oriented responses, including de-escalating and resolving workplace issues and managing escalations from senior business leadership, HR, and/or legal stakeholders
• Partner with business leaders and HR teams to create and sustain positive LR/ER programs and best practices
• Work directly with Amazon employees at all levels to identify, address and resolve concerns through mechanisms like listening sessions, focus groups, conflict resolution, and one-on-one coaching
• Design and deliver positive employee relations trainings and communications
• Conduct, analyze, and action plan from multiple levels of employee feedback and other data to drive and sustain positive employee relations
• Analyze, diagnose, design, and revise people programs, policies, and practices to sustain positive employee relations
• The position can be based in a UK office location and is a full-time position that could require significant travel up to 50% of the time over the course of the year