Customer Success Associate, Arctic Shores
£32.3-38k
+ OTE and Share Options scheme
Entry and Junior level
London
Manchester
1-5 days a week in office
Behaviour-based assessments for recruitment
Job no longer available
Behaviour-based assessments for recruitment
21-100 employees
B2BArtificial IntelligenceRecruitmentData Analysis
Job no longer available
£32.3-38k
+ OTE and Share Options scheme
Entry and Junior level
London
Manchester
1-5 days a week in office
21-100 employees
B2BArtificial IntelligenceRecruitmentData Analysis
Company mission
To give every individual the opportunity to show their potential, and every employer the means to see it.
Role
Who you are
- We’re looking for a Customer Success Associate who’s ready to take their first step on the Customer Success career ladder — someone motivated by our mission, curious about people and behaviour, and excited to help companies make hiring fairer, more inclusive, and more effective
- We’re looking for someone who gets energy from building relationships, solving interesting challenges, and delivering results
- And if you’re interested in psychology, talent, and creating a fairer world of work, that will help too
- Whether you have dipped your toe into customer success, occupational psychology, or you simply have a passion for building relationships and making recruitment better –– if you’re eager to learn and excited about our mission, we’d encourage you to apply
- This is the perfect entry-level role for someone passionate about kickstarting a career in Customer Success
- An infinite learner with a growth mindset: You are curious, eager to learn, and quick to adapt to new challenges
- You love to learn new things and can apply what you’ve learnt quickly, you’re proactive in expanding your own knowledge, and you thrive on and regularly seek out feedback
- Comfortable in a fast-paced environment – You’re calm under pressure, adaptable when plans shift, and resilient when faced with roadblocks
- You enjoy variety and working at pace, and are energised by the opportunity to get exposure to different experiences, challenges, and development that you can only find in a scale up environment
- Someone who thrives on building relationships: You enjoy working with people and thrive off interaction
- You can adapt your style depending on your audience, understand what information is (and isn’t) relevant in different conversations, and feel comfortable engaging with a wide range of stakeholders; including senior leaders
- You’re confident presenting and communicating clearly in a way that lands
- Organised and comfortable co-ordinating lots of different projects and tasks: You get energy from organisation, know how to manage your time and prioritise tasks effectively, and are comfortable juggling a few different workstreams at once
- A proactive problem solver: You enjoy asking questions, analysing information, and spotting patterns or anomalies in data
- You think critically about what you’re seeing, explore different angles, and feel comfortable both asking for help and proposing solutions on the spot
- You enjoy collaborating with others to solve problems and deliver great outcomes
- Enjoy taking ownership: You take pride in owning your work, take initiative to anticipate challenges or spot opportunities, and have a track record of setting and achieving your goals
- If you have previous exposure to occupational psychology, a customer facing role in support, account management, or sales; or have worked for a tech company; experience in these areas might be helpful in this role –– but experience is not essential or a requirement to apply
What the job involves
- You’ll learn what great customer success looks like end to end: from the operational fundamentals that keep customers seeing value, to the commercial and strategic thinking that helps them grow and renew with confidence
- With training and support, you’ll learn how to develop strong customer relationships, understand customer goals, manage projects effectively, and build early commercial and account-mapping capability
- You’ll also gain exposure to how we drive adoption, articulate value, and support long-term customer success
- You’ll have the opportunity to work cross-functionally with teams across the business, including Customer Support, Professional Services, Sales, and Product, giving you a rich understanding of how we deliver value and support customer outcomes
- We’ll also give you plenty of opportunities to learn from senior leaders in our company and get involved with projects that will directly improve the way companies hire
- As a Customer Success Associate, your job will be to help our customers get the most value from our products, and in turn, turn that into commercial outcomes
- Whilst managing your own customer portfolio, you will also support wider members of the Customer Success team, contributing to key initiatives and gaining exposure to best practices in customer success
- You will become a trusted advisor to your customers and a vital voice in sharing feedback with the rest of the business about how we can deliver more impact for them
- Managing your customer portfolio –– You’ll serve as the primary point of contact for a portfolio of customers ensuring engagement, satisfaction, and successful renewals
- You’ll be responsible for driving adoption, holding customer meetings, proactively monitoring customer health metrics, identifying risks, opportunities, and escalating issues
- Educating and onboarding customers –– You’ll play an active role in helping new customers get off to a strong start
- Over time, this will include leading onboarding sessions yourself to set customers up for success
- You’ll also take an active role in ongoing customer education; helping customers understand how to get the most value from the partnership, use our product confidently, and drive adoption across their teams
- Customer Success team support –– You'll work with the Head of Customer Success and a growing team of passionate Customer Success Managers, supporting them across a wide range of key initiatives
- This includes conducting account research, preparing for customer meetings, creating reports and presentations, analysing customer data, and optimising processes
- Driving customer engagement and advocacy –– You’ll help coordinate and support the delivery of customer workshops, reviews, and training sessions
- You’ll also prepare customer facing insights and return on investment summaries that showcase the value we’re delivering
- You’ll play a key role in sharing customer themes, feedback, and success stories with teams across the business to help improve our product, strengthen our approach, and support advocacy
Application process
- Applications will close at 10am on Tuesday 2nd December
- First of all, you needn’t send us your CV. We’re not so interested in what you’ve done – we care most about who you are and what you can do. That’s why, to apply, you just need to answer four simple questions exploring your motivations, knowledge and interests
- Then, we’ll invite you to complete our online assessment. Rather than facing hundreds of questions, though, you’ll find a series of engaging online tasks. These capture your unique qualities in action, and paint a clear picture of how you’ll fit the role’s key success criteria
- The assessment doesn’t take long, and you’ll get instant feedback into your qualities once you’re done. You’ll receive feedback regardless of whether you proceed with your application – a little thank you from us for taking the time to apply. Use it to learn a little more about yourself, and to inform the next steps in your career
- If you’ve got any questions about the process at all, we’re all ears!
Our take
With the vision to creating a more diverse and fulfilled workforce, Arctic Shores combines neuroscience, AI, and game technology to help companies make more objective and informed hiring choices, and people make better career decisions.
The company's science-backed and user-centric psychometric assessments disrupt the candidate selection process by putting more value on "soft-skills". The tests generate behavioural insights, and can be used to reduce the barriers to entry for talent, widen hiring pools, increase excellence, and save both time and money for recruiting companies.
Arctic Shores has attracted customers including the likes of BBC, PwC, Siemens, and Capita, and has partnered with other innovators in the space including SmartRecruiters and Teamtailor. Considerable funds raised by the company will enable it to expand into Europe, delivering more productive, engaged recruiters, and faster, fairer hires to companies throughout the region.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2023
$7.7m
SERIES B
Sep 2019
$5.5m
SERIES A
Total funding: $13.2m
Company benefits
- 28 days holiday per year, plus public holidays. You'll also get an additional day for every year's service at Arctic Shores, up to four years
- Private medical and mental health cover with Vitality for all our Explorers, as well as 2 mental wellbeing days each year
- Aviva pension scheme, offering 3% employer and 5% employee contributions (calculated on full salary)
- Personal Development budget
- Share Options scheme
- Cycle2Work scheme
- Flexible & remote working
- Hubs in central London and Manchester
- A laptop, monitor, and anything else you need to work comfortably and productively
- One "Own Day" each month – a day for you to work on a personal project, to read, research, or develop new skills
Company HQ
Central Retail District, Manchester, UK
Leadership
Robert Newry
(Managing Director)Previously Director of Operations at Ricoh HK for 2 years. Co-founded NewField IT.
Safe Hammad
(CTO)Previously worked as a Senior Technology Analyst at Goldman Sachs, and as a Software Developer at Bank of America Merrill Lynch.
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