Legal Technology Operations Senior Analyst, Salesforce

• Minimum of five years of experience in operations and/or technology services roles, along with experience in any legal field
• Demonstrated track record of implementing automation solutions that deliver measurable efficiency gains
• Strong analytical mindset with proven ability to work with data, identify patterns, and drive decisions based on insights
• Ability to perform well under pressure, work independently, and adapt quickly to changing business needs
• Excellent problem-solving skills with a focus on data integrity, process optimization, and continuous learning
• Strong organizational skills, attention to detail, outstanding time management, and communication skills
• Aptitude for shifting between multiple work types and changing priorities
• High level of professionalism and discretion in handling sensitive or confidential information
• Outstanding oral and written communication skills; able to communicate complex technical concepts and data insights effectively
• Proficient in Salesforce (Sales Cloud and Service Cloud), Microsoft Office, and/or Google Suite
• Degree or equivalent relevant experience. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Desirable

• The Salesforce Legal Operations Shared Services team is a vital part of our Legal Operations department, focused on enhancing operational efficiency within Salesforce Legal
• We manage a high volume of cases, leveraging process and technology to support our Legal and Corporate Affairs teams
• As a Legal Technology Operations Senior Analyst, you will drive operational excellence through intelligent automation, data-driven insights, and continuous process optimization
• You will leverage technology and analytics to transform how our practice areas operate, identifying opportunities to automate repetitive work, eliminate inefficiencies, and scale our services
• Your role will focus on building sustainable, automated solutions that deliver measurable improvements in speed, quality, and customer satisfaction
• You will work out of the Denver office on a hybrid schedule, 3 days a week
• Execute diverse daily operational tasks across the team's service varied portfolio, ensuring consistent delivery and quality standards
• Be accountable for a subset of legal processes; start with an understanding of the business objectives that drive the work
• Design, build, and maintain reports and dashboards that deliver real-time visibility into operational performance, quality metrics, and delivery outcomes
• Analyze data trends to uncover bottlenecks and identify automation opportunities
• Implement process automation improvements that put the user experience first
• Partner with business stakeholders, build trust in strategic recommendations, and pivot to change together
• Establish and conduct regular quality audits to ensure compliance, accuracy, and optimal performance
• Create process documentation, business requirement documents (BRDs), and functional specifications
• Conduct gap analysis to assess current capabilities against business objectives and recommend solutions to close identified gaps

• End Date: May 18, 2026