Customer Success Manager, Voxel

$125-160k

+ Equity Incentive Plan & Quarterly commission based on performance

Mid and Senior level

Remote from US

More information about location

Computer vision for security cameras

Open for applications

Computer vision for security cameras

21-100 employees

B2BArtificial IntelligenceSecurityComputer VisionSaaS

Open for applications

$125-160k

+ Equity Incentive Plan & Quarterly commission based on performance

Mid and Senior level

Remote from US

More information about location

21-100 employees

B2BArtificial IntelligenceSecurityComputer VisionSaaS

Company mission

To pioneer new standards for enterprise EHS and operations teams through innovative technology.

Job

Company

Role

Who you are

Bachelor's degree in Business, Marketing, or a related field
Certified Safety Professional (CSP) credential or experience in warehouse and distribution facilities is a plus
A minimum of 3 years' experience in customer success, account management, or a similar role
Exceptional interpersonal skills and a talent for building and sustaining relationships
Strong written and verbal communication abilities
A proactive problem-solving approach with a self-driven mindset

What the job involves

As a Customer Success Manager at Voxel, you'll play a crucial role in building and nurturing strong customer relationships
Your responsibilities will include managing a portfolio of accounts, understanding customers' unique needs, and ensuring that our products are driving real impact
Cultivate and manage a portfolio of accounts, forging robust connections with clients and ensuring our products are delivering value
Lead new clients through the onboarding process, guaranteeing a seamless transition from the initial sales phase to deployment and continuous engagement
Develop and execute customized customer success plans, outlining client objectives, performance metrics, and potential challenges
Continuously monitor client success metrics, analyze reports, and leverage data-driven insights to make strategic decisions, thereby enhancing the client experience
Collaborate closely with sales, marketing, and product teams to ensure client goals align with long-term product development
Conduct regular check-in calls, quarterly business reviews, and annual renewal discussions
Advocate for our clients by collecting feedback and presenting it to internal teams to drive actionable improvements
Identify opportunities for account expansion and collaborate with sales teams to secure additional business

Our take

Industry warehouses are vital to the world's economy, but workplace injuries remain a real and present danger to workers. Voxel solves this problem with its AI-powered security cameras, designed to monitor environments and detect hazards.

Voxel's AI integrates with existing security cameras to detect safety risks, from spills to near-miss vehicle collisions. Once a hazard is identified, it alerts key personnel, enabling immediate action. This proactive system has significantly reduced workplace injuries, with like like Michale's, Dollar Tree, and Clorox seeing accident rates drop by up to 80%, while also improving operational efficiency.

Since its launch in 2020, it has raised $30M. With this substantial funding under its belt, Voxel is working to expand its reach to new industries like ports and airports. With this commitment to demonstrating AI's positive impact, the space is an exciting one for Voxel.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Aug 2023

$12m

EARLY VC

May 2022

$15m

SERIES A

Total funding: $30m

Company benefits

Extensive / Generous health, dental, and vision insurance
Highly competitive paid parental leave and support system
Ownership in the business through an Equity Incentive Plan
Generous paid time off and / or flexible work arrangements
Daily meals in-office, vibrant company events, team-building
401K retirement plan, HSA options, pre-tax Commuter Card

Company HQ

SoMa, San Francisco, CA

Leadership

Anurag Kanungo

(Co-Founder & CTO)

Worked as a Software Engineer at the Foundation for Learning Equality and Intuit. Co-founded Medopad before joining Uber as a Senior Autonomy Engineer.

Harishma Dayanidhi

(Co-Founder)

Previously worked as a Software Engineer at Uber and Aurora.

Troy Carlson

(Co-Founder)

Previously worked as a Software Engineer at companies including OWL Computing and Google.

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