Product Manager Apps - Retention, Tiqets
Apps
2-3 days a week in office
Digital ticketing platform for museums and attractions
Be an early applicant
Digital ticketing platform for museums and attractions
201-500 employees
Be an early applicant
2-3 days a week in office
201-500 employees
Company mission
Tiqet's mission is to make culture more accessible.
Role
Who you are
- You have 3+ years of experience in product management, working on digital consumer products. Experience with e-commerce and/or mobile apps is a strong plus
- You know how to turn customer problems and business opportunities into clear product priorities
- You have a data-informed and hypothesis-driven way of working and are comfortable using metrics, customer insights and experiments to make decisions
- You understand the basics of product discovery, delivery, roadmap management and stakeholder communication
- You can work closely with designers and engineers to shape solutions that are valuable, usable, feasible and commercially viable
- You have a good understanding of UX principles and care about creating simple, intuitive customer experiences
- You have a basic understanding of mobile app development concepts and are comfortable discussing technical trade-offs with engineers
- You communicate clearly and proactively on progress and coordinate the release of changes and features
- You are curious, eager to learn and open to sharing learnings with others
- You are fluent in English, both written and spoken
What the job involves
- As Product Manager for Mobile Apps and Retention, you will lead one of Tiqets’ B2C product teams focused on growing the value of our mobile apps and helping customers return to Tiqets more often
- Our apps play a central role in our retention strategy
- Many customers first buy their tickets on the web and then continue their journey in the app
- Others use the app directly to manage their tickets, receive relevant updates and offers, discover things to do during their trip and return to Tiqets for future experiences
- Your scope will include our iOS and Android apps, CRM touchpoints such as email and push notifications, and service-related tooling that helps us create a better customer experience before and after purchase
- Together, these areas form an important part of our retention strategy
- You will lead a cross-functional team of engineers, a product designer and a data analyst
- You will work closely with stakeholders across Marketing, CRM, Customer Service, and other Product teams to identify the biggest opportunities, explore solutions, launch new functionality and improvements, and measure their impact
- You will be responsible for the full product lifecycle: understanding customer problems, defining the apps and CRM product strategy and roadmap for your team, setting goals, validating ideas, delivering solutions and evaluating results
- You will report to the Head of Product
- Gain a deep understanding of our customers: what they need, where they experience friction and what would make them return to Tiqets
- Identify opportunities to improve app adoption, app engagement, repeat bookings, ticket usage, in trip-related discovery and customer communication
- Define a clear product strategy for your team scope aligned with the overall Tiqets product vision and strategy
- Own and prioritize the team roadmap balancing customer value, business impact, and technical feasibility
- Lead a cross-functional team of engineers, a product designer, and a data analyst by setting clear objectives, creating focus and helping the team make progress
- Take a hypothesis-driven approach and validate assumptions efficiently and effectively
- Oversee the full product development lifecycle, from discovery and ideation to delivery, launch and impact evaluation
- Work closely with the CRM team on customer journey communication through email, push notifications and other relevant channels, such as SMS
- Partner with the Customer Service team and operational stakeholders to improve service-related tooling reducing customer friction and increasing customer satisfaction
- Act as the go-to person for your team’s product domain and clearly communicate progress, decisions and outcomes to stakeholders
Our take
Museums and attractions might have had people tolerating lengthy ticket-booth queues in the past, but the rising tide of digital transformation has today’s visitors expecting more. With many museums in particular operating on precarious funding models, they can’t afford to lose visitors, so Tiqet’s simple digital ticketing platform should offer something of a lifeline.
Tiqet’s easy browse-and-buy selection of e-tickets to top locations across the globe has proven especially useful - both for facilitating greater footfall, and for converting visitors to repeat customers with data gathering and analytics. It is this latter point that may prove especially useful: with an increasing proportion of museums' and attractions' revenue coming from gift shops and cafés, rather than ticket sales themselves, they are increasingly pivoting towards a consumer model. Consequently, they will need to keep a tighter finger on the pulse of consumer demand.
What bodes especially well for Tiqet has been an impressive funding round led by travel giant Airbnb, which offered guidance and collaboration to the startup. The company has led digital transformation in a key aspect of the tourism industry, and has made several advantageous partnerships with companies such as Klook and RUNNR.ai. At the end of 2025, it was announced that Expedia would acquire Tiqets, allowing the latter to benefit from the global travel group's wide-reaching network of partners.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- Young, energetic, international work environment
- Bright, welcoming office located in the centre of Amsterdam
- Competitive salary and paid holiday leave
- Tiqets' learning academy: skill lab, group & individual learning
- Annual company getaway to undisclosed location
- Sports activities: free gym, running sessions, boot-camp, football, climbing and more
- Fun, sociable company events in and out of the office
- Friday drinks
- Summer party
- 20% employee discount code to explore great museums/venues worldwide
- Pension contribution and travel compensation
- Everyone - employed at Tiqets will receive a monthly internet allowance for working from home
- Everyone - employed at Tiqets can reimburse home work space necessities
Company HQ
Jeruzalem, Amsterdam, Netherlands
Leadership
Luuc Elzinga
(Co-Founder & President)Previously a partner and Co-founder at Think Too. Previously worked as the company's CEO from 2014-2020.
Maarten Raaijmakers
(Co-Founder & Chief Commercial Officer)An experienced entrepreneur, they co-founded Splandingo and Mijn Register, as well as founding Minus3, before moving on to Tiqets.
Robert Westers
(Co-Founder & COO)Previously the Director at Nimbuzz Internet Media. Went on to work as CPO at Nimbuss and Paylogic International.
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