Technical Support Specialist, AdQuick

$45-55k

Excel

Salesforce

Zendesk

Intercom

Freshdesk

Slack

Asana

Junior and Mid level

Remote from US

Out-of-home advertisement platform

Open for applications

Out-of-home advertisement platform

21-100 employees

B2BMarketingDigital MediaSaaSAdvertising

Open for applications

$45-55k

Excel

Salesforce

Zendesk

Intercom

Freshdesk

Slack

Asana

Junior and Mid level

Remote from US

21-100 employees

B2BMarketingDigital MediaSaaSAdvertising

Company mission

To empower everyone to put their message into the world by removing all barriers to out-of-home (OOH) ad buying, with a powerful platform that’s a delight to use.

Job

Company

Role

Who you are

2+ years of B2B/B2C technical and customer support
Experience in out-of-home, media, advertising, or marketing is a plus
Experience/previous role using a tech platform
High proficiency in digital tech tools - support (ex: FreshDesk/ZenDesk/Intercom) CRM (ex: Salesforce), project management (ex: Asana) + Slack, Quip, and Excel
Strong interpersonal and organizational skills
A bachelor's degree

What the job involves

The Support Specialist provides expert technical assistance and support to customers and suppliers
This role is responsible for troubleshooting and guiding users on the use of AdQuick and ensuring prompt and effective resolution of technical problems
The ideal candidate combines strong technical knowledge with excellent communication and problem-solving skills, supporting seamless operations within the organization
Respond to inquiries and chat messages from customers regarding technical issues
Diagnose and resolve problems for end users
Maintain the company ticketing system (Intercom)
Provide step-by-step guidance to users for troubleshooting and resolving issues
Document technical issues, solutions, and customer interactions using help desk systems
Monitor and report on platform performance, escalating complex issues as needed
Create material for technical training and support for platform usage and platform updates
Assist with the rollout of new updates, ensuring compatibility and user adoption
Collaborate cross-functionally with team members and escalate unresolved problems to higher-level technical staff when necessary
Provide recommendations for improving systems and processes
Maintain up-to-date knowledge of industry trends and new technologies

Our take

Out Of Home (OOH) advertising is one of the oldest forms of marketing, and as a result, the process of planning, buying, and managing it can feel outdated. Not only does this lead to a lack of digital data on campaign success, but it also makes it difficult for advertisers to connect with OOH media owners.

AdQuick provides an OOH advertisement platform, helping to connect advertisers with OOH media owners to facilitate the launching of campaigns in as little as 48 hours. The platform also integrates all campaigns with robust datasets to facilitate analytic solutions on any scale, in addition to offering a marketing toolkit for overall OOH back-office management.

By recognising the gap in the market, AdQuick has attracted investment and is now partnered with 1700+ media owners across 40 countries. It has an impressive customer list, including Lyft, Amazon, H&R Block and the NFL. Moves to integrate AI into its offering with its adtech assistant product will further increase its appeal to advertisers going forward.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-22% employee growth in 12 months

Glassdoor (4.7)

Company

Funding (last 2 of 3 rounds)

Feb 2020

$6m

SERIES A

Jul 2018

$2.1m

SEED

Total funding: $9.2m

Company benefits

Unlimited Vacation Policy
Bi-annual Company Retreats
$100/month Personal Improvement Budget
Work Remotely or In-office
Health & Dental Insurance
Named to Best Places to Work by LA Business Journal

Company HQ

Venice, Los Angeles, CA

Leadership

Chris Gadek

(CEO)

Chris joined AdQuick in 2018 as a VP of Growth, becoming CRO in 2024 and CEO later that same year. Prior to AdQuick, they were the Head of Technical Growth & Marketing at Eden, Director of Growth and VP of Growth & Marketing at Doorman, and a Marketing Operations Manager at Anaplan and E2open.

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