Lead UX/UI Designer, Rightway

• We're looking for a proactive design leader who thrives in ambiguity, drives product strategy through research, and champions collaboration
• If you're passionate about solving complex problems, exploring new paradigms, and shaping healthcare design, this role is for you
• 8+ years of experience designing UX/UI for web and mobile products, with 4+ years in a senior or lead role
• A portfolio that demonstrates end-to-end design thinking, UX research, innovation, and visual excellence
• Strong qualitative and quantitative user and market research skills, analysis, synthesis, and communication
• Strong qualitative and quantitative research skills (interviews, desk research, usability testing, survey insights, in-app analytics analysis)
• Working knowledge of Figma, usability testing tools, and modern AI-enhanced design tools. You should be comfortable using the existing Figma component library to craft final designs
• Demonstrable experience with vibe coding solutions (Figma Make/Lovable)
• Strong experience in usability testing and methods like JTBD
• Information architecture (naming, navigation, hierarchy)
• UX writing / content strategy (microcopy, labels, clarity)
• Experience in positioning data to tell a compelling story, setting strategic direction
• Strong presenter, facilitator, and influencer; you communicate clearly and guide discussions with confidence
• A self-starter with a high level of initiative and comfort operating in ambiguity

Desirable

• The UX team at Rightway creates user-friendly digital experiences that enhance patient care and support patients' pharmacy needs throughout their healthcare journey
• We are a small, full-stack design and research shop supporting the entire company
• As we grow, we're seeking a passionate Lead Product Designer to craft seamless user experiences and beautiful and intuitive user interfaces
• As the Lead Product Designer, you’ll immerse yourself in the user journey, collaborate closely with users, stakeholders, product managers, and engineers
• You will play a critical role in motivating the teams and maintaining forward momentum, delivering exceptional experiences across web and mobile platforms
• This is an impactful, ‘roll up your sleeves’ entrepreneurial position where you will manage a wide range of high-impact projects
• One of the key projects will be designing a member engagement platform
• You will formulate product requirements based on the research
• This is an individual contributor leadership role (no direct reports), with high ownership and visibility across the product
• Lead End-to-End Product Design: Own the entire UX/UI process for the products you will be working on. Follow and evolve our existing design process
• Champion UX Research: Conduct user and stakeholder interviews, usability testing, and iterative design validation to generate actionable insights. You’ll design and run research yourself and partner with teammates as needed
• Collaborate Cross-Functionally: Work closely with PMs, engineers, and business stakeholders. Be an active, supportive member of our tight-knit design team, reviewing, ideating, and iterating together
• Leverage AI: Use AI tools to accelerate synthesis, explore design alternatives, and prototype faster
• UI: Design final (or close-to-final) engaging solution screens
• Deliver with Engineering: Work closely with engineers through implementation to ensure high-quality execution and polish
• Accessibility-minded design (WCAG): Build inclusive experiences with attention to accessibility and usability across diverse member needs
• Drive Innovation & Alignment: Lead collaborative sessions that foster creativity, clarity, and team alignment