Product Operations Analyst, Devoted Health
$55-73k
+ Stock options + Bonus
Office located in Waltham, MA
Seniors-focused healthcare
Be an early applicant
Seniors-focused healthcare
1001+ employees
Be an early applicant
$55-73k
+ Stock options + Bonus
Office located in Waltham, MA
1001+ employees
Company mission
To dramatically improve the health and well-being of older Americans by caring for each and every person like they are family.
Role
Who you are
- Proficient in SQL & JSON
- Comfortable using Google Workspace to build reports, charts, graphs to conduct analysis and share performance data
- Previous Healthcare Operational experience
- Experienced using contact center, CRM, or other enterprise contact management platforms to run day-to-day operations
- Detail-oriented & analytical mindset - strong analytical and problem solving skills
- Ability & desire to work in a startup environment - incredibly transparent with work (i.e., what’s going well, what’s not, and knowing when to ask for help, etc.)
- Scrappy - resourceful, comfortable with evolving processes and operating procedures, and willing to roll up sleeves and help team members
- Technically Inclined - comfortable with and quick to learn new software, tools, and technologies
- Culture-forward - cares deeply about the success of all individuals / fosters environments of joy, collaboration, learning, and success / willing and able to teach/coach adjacent teams in an articulate and approachable manner to drive improvements
- Growth-mindset - Astute, seeks feedback, comfortable soliciting thoughts from others, motivated to reflect and apply learnings
- Hyper-reliable & hyper-organized - steady and consistent amidst evolving project landscapes with a high degree of organization for self and other
- Communicative - proactive, tactful, and articulate in both written and verbal communications
What the job involves
- Product Operations is a new branch of the Product Management team at Devoted Health that:
- Develops and accelerates tech-enabled operational patterns in order to drive scale and performance goals which positively impact our members and business
- Our mission is to partner with technology and operational teams to:
- Identify, prioritize, and define high impact operational workflow patterns, knowledge resources, and improvement opportunities, then
- Rapidly accelerate successful rollout and adoption of these tools to operators via configuration, execution, and coordination of cross-team change management activities
- Execute projects, gather data and insights, and support performance improvement of the teams supported by the Product Operations department
- Work closely with our Frontline Teams and Technology teams to drive operational efficiency
- Collect, analyze and interpret data to provide actionable insights for operational teams
- Generate monthly and quarterly reports to track progress and identify opportunities for tooling and knowledge improvements
- Develop and maintain protocols and other tooling and knowledge resources to support operational workflows
- Balance multiple projects and initiatives ensuring alignment with team priorities
- Support LLM enablement across the organization
- Help manage the day-to-day operations of the Orinoco Knowledge Base (OKB)
- Propose and implement innovative solutions to enhance operational efficiencies
- Collaborate cross functionally with both operational and technical teams
Our take
Millions of Americans make use of Medicare Advantage plans but with an ageing population, the amount of federal spending on these plans is ever-increasing. Devoted Health is seeking to tackle this problem by offering personalised care and proactive health intervention for people on these plans. By diagnosing conditions early, encouraging healthy behaviours, and supporting recovery from treatment, they hope to drive down the overall cost of providing healthcare to seniors.
Devoted Health’s platform connects patients over 65 with doctors, hospitals and pharmacies that prioritise patient-oriented treatment. The company offers in-house insurance plans, full service guides to navigate the healthcare system, and "Devoted Medical" - a team of doctors and nurse practitioners who provide ongoing care for chronic conditions, support after hospital stays and other medical services.
As the popularity of personalised healthcare rises, Devoted Health looks set to capitalise on its ongoing effort to bring more quality to the sector. Having developed an offering it believes does just that, the company has shifted its focus back to growth and marketing efforts, and is aiming to grow its presence across the United States.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Aug 2024
$112m
SERIES E
Dec 2023
$175m
SERIES E
Total funding: $2.3bn
Company benefits
- 401(K)
- Lyra mental health resources
- Time off to vote
- Work from home opportunities
- Health insurance
- Comprehensive health plan
Company HQ
South Side, Waltham, MA
Leadership
Ed Park
(CEO)Ed Park is co-founder and CEO of Devoted Health. Prior to Devoted, they served in several roles at athenahealth including Chief Technology Officer, Chief Operating Officer, and President, Services. Ed presently sits on the boards of Castlight Health and athenahealth. Ed obtained his Bachelor of Arts in Computer Science from Harvard University
Todd Park
(Executive Chairman)Prior to co-founding Devoted, Todd served as White House technology advisor based in Silicon Valley from August 2014 to January 2017. In this role, he focused on bringing top technology talent and best practices into government to improve service delivery, national defense, public engagement, and more. Prior to this role, Todd served from March 2012 to August 2014 as U.S Chief Technology Officer (CTO) in the White House Office of Science and Technology Policy and, in that position, served as an Assistant to the President
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