Customer Care Intern, Upflow
This is a paid internship, compensated 1,500 EUR per month
3+ days a week in office
Invoice management platform
Posted today
Invoice management platform
21-100 employees
Posted today
This is a paid internship, compensated 1,500 EUR per month
3+ days a week in office
21-100 employees
Company mission
To revolutionize how B2B businesses get paid.
Role
Who you are
- Excellent written and verbal communication (French & English Required)
- Resourceful and able to figure things out
- Looking for continuous improvement
- Interest in Finance & Startups
- Can provide an internship agreement from your university
What the job involves
- The Customer Care Intern will provide direct customer support to our users, helping them use Upflow to the fullest. You will work with the customer and internal teams to ensure the most efficient resolution while providing the best customer experience
- Provide white-glove, dedicated support to our customers to resolve their issues and ensure
- Collaborate on the creation and maintenance of customer-facing documentation, enhancing self-service support options for customers
- Act as a bridge between customers and Upflow’s engineering team by reproducing issues and driving resolution through detailed bug reports
- Collaborate cross-functionally with Customer Success, Sales, Product, and Engineering to develop proactive solutions that enhance the customer experience and resolve technical challenges
Application process
- 1 - Screening call with Francesca, our People Admin Manager
- Francesca will take a first call with you to discuss what you enjoy and what you’re looking for in applying to this internship. Come with questions, we’d love to help you see yourself working at Upflow!
- 2 - Home assignment
- Your time to shine! You’ll be given a home assignment. Yes, it is designed to assess your skills. But it’s also designed to give you a better taste of what being part of Upflow is like. Again, hiring is a two-way street! Ultimately: we believe assignments are a great way to control our biases. We care for what you do; not your schooling, social background, or the gender you identify yourself to
- 3 - Home assignment review with your future manager, Jean-Malo & Team interview
- Jean-Malo (Product director and your future manager) and another person from the team will debrief your case with you. Hiring managers at Upflow are looking for team players: taking and giving feedback is key to thriving with us!
- 4 - Founder interview
- Meet with Alex, our co-founder & CEO. He will tell you everything about Upflow’s vision and values. It’s a privileged moment to ask questions, too
Our take
Upflow delivers a Financial Relationship Management solution to help B2B businesses create a better payment experience for customers. The idea is to allow the transition from chasing down outstanding invoices to engaging customers instead, making the whole process pain-free and digital.
Importantly, Upflow's platform integrates with other popular business accounting services like Xero and Quickbooks - positioning it as a standout option through ease-of-use. The company has received plaudits for this user-first approach in Europe, and has also taken on the infamously backward and cheque-heavy payments system in the US.
On top of this US expansion, the company has set its sights beyond the management of outstanding invoices. It is using new funding to deliver its own B2B payment platform, with a payment gateway to complement its accounts receivable automation solution.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2024
$5m
SERIES A
Jun 2021
$15m
SERIES A
Total funding: $23m
Company benefits
- Remote-friendly
- Fee lunches
- Healthcare
- Top of the range equipment
- Share options
Company HQ
Saint-Mandé, IDF
Leadership
Alexandre Louisy
(Co-Founder & CEO)Earned degrees from the CentraleSupélec school of engineering and University of Melbourne in a Masters of Finance. Worked for 8 years in finance and a telecom SME before founding Upwork.
Barnaby Malet
(Co-Founder & CTO)Worked as an Analyst at Morgan Stanley before becoming a Software Engineer at Apple. Co-founded Mech.io and worked as Senior PM for one of India's largest messenger apps, Hike.
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