Senior Product Designer, Vivid Seats
$110-140k
+ Equity + Bonus
Ticket exchange and resale platform
Job no longer available
Ticket exchange and resale platform
501-1000 employees
Job no longer available
$110-140k
+ Equity + Bonus
501-1000 employees
Company mission
Vivid Seats' mission is to empower every fan to get to the live events that shape their most vivid moments and memories.
Role
Who you are
- You know which question is the right question, at the right time, and can formulate a plan to answer it
- You have experience designing and rolling out new products and features in high-risk environments
- You know that a product’s design is only as good as what actually gets rolled out
- You prioritize making an impact over making an idea
- You’re curious, passionate, and autonomous
- You prioritize making your team better
- You’re driven by creating beautiful, useful and incremental products that customers don’t just use,
What the job involves
- As a Senior Product Designer on the SkyBox / B2B team, you’ll have the ability to make a massive impact as an owner of the user experience for our ticket sellers.
- You’ll have a direct hand in connecting fans to their favorite team, band, or artist by creating helping ticket sellers list more tickets, for cheaper, to more events our fans want.
- You'll have autonomy to improve our experience on a product that drives $Billions in orders and manages and sells millions of tickets each year.
- Unlike typical B2B roles, this team moves fast and has direct access to our users (some will sit across the desk from you!).
- This position is embedded on the B2B squad where you’ll be supported by a fully staffed team, partner with your product manager, and have visibility with exec as we grow our product together
- Uncover and explore the most important user problems to focus on by running user research with easily accessible customers
- Help set priorities using a combination of user research and quantitative data
- Create useful, friendly, and effective interfaces for tens of thousands of daily small and large business users
- Help the squad and the business make decisions that improve the depth and breadth of our inventory and business services
- Be a mentor to a growing team of designers by improving our design process, while setting a high bar in defining out “great design.”
- Most importantly, be curious and motivated to make an impact on your product, your team, and your users
- 30 days in
- Complete new hire orientation, gaining the resources you need to be successful
- Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers
- Acclimate to team and company norms, business objectives, and Vivid Seats values
- Develop basic understanding of our design system, product tech stacks, and the team process
- Sit with our B2B sellers, engulfing you in their day-to-day and how they use your product
- 90 days in
- Contribute to the design team norms, establishing yourself as a key contributor to team feedback and development
- Be an active participant with your design pair, learning their product space and supporting their work
- You’ll have designed out your first project, collaborating with the engineers and product manager to launch it
- Provide detailed feedback to your manager about how to improve the team, and where you see possible areas to focus
- 180 days in
- You’ll be a true owner of the problem space
- You’ll have started, and received multiple rounds of feedback on a major, company-wide project
- Not only will you have a list of “big questions” that you’re curious about, but you’ll have some of them answered
- A strong understanding of our key business metrics and what levers we have to influence them
- You’ll have implemented key tactics to improve the design team
- You'll have run multiple rounds of user interviews and user research to define key problems to solve
Our take
Founded in 2001, Vivid Seats is one of the leading online ticket marketplaces. The event tickets market is one of the biggest out there, expected to reach almost $85 billion by 2027, and the company has secured its place within it with partnerships with big players like ESPN, RollingStone, and the NBA.
The company's strategy has so far been based on massive public exposure through heavy spending on digital advertising, which has brought it great success to date. Its connects millions of buyers with thousands of ticket sellers each year, covering hundreds of thousands of different events.
Vivid Seats boasts high revenues and sustained growth, and went public in 2021. Following its listing on the NASDAQ, the company has been focusing on expanding operations and broadening its tech capabilities. A recent development is the company's Vivid Picks app, which combines live event and gaming experiences to target changing trends in the events ticket space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2014
$5.2m
SERIES A
Mar 2012
$3.9m
ANGEL
Total funding: $9.7m
Company benefits
- Health, dental and vision packages: BCBS PPO, HSA and HMO plans, mental heath and telehealth programs.
- Retirement and savings programs, continuing education opportunities, and rewarding performance incentives.
- PTO, mental health days, and maternity/paternity policies.
- Company-wide town-halls, hackathons, product demos, in-office happy hours, holiday and summer events, company-sponsored sports leagues and competitions.
- Gym membership fees, wellness weeks, access to on-site treadmill desks, bike storage, fitness classes, and inspiring office spaces.
- Hybrid working arrangements at accessible office locations. Company-provided laptops, monitors, & software in-office. Room for ideas (open floorplan with plenty of meeting rooms, quiet areas, and whiteboards), and coffee. We’re talking good coffee.
Company HQ
West Loop Gate, Chicago, IL
Leadership
Eric Vassilatos
(Co-founder)Also Principal at Magnolia Capital and Managing Partner at SkyBox capital.
Stan Chia
(CEO)Board Director at 1871, and Board Member at the Georgia Institute of Technology. Former COO of GrubHub.
Salary benchmarks
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