User Researcher, Study.com
More information about location
Online video learning platform
Be an early applicant
Online video learning platform
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To help students to learn faster, stay motivated, and study smarter through its online video learning platform.
Role
Who you are
- The ideal candidate will have excellent analytical skills, a strong grasp of qualitative and quantitative research methodologies, and effective English communication
- Additionally, they will need to use their own computer and have reliable access to high-speed internet
- 3-5 years of experience in user research, usability testing, and user-centered design methodologies
- Strong analytical and problem-solving mindset with the skills to translate data into actionable insights
- Excellent English communication and presentation skills with the ability to clearly articulate research findings to both technical and non-technical stakeholders
- Exceptional attention to detail, ensuring deliverables are accurate, clear, and actionable
- Proficiency in conducting user research using various methods, such as in-depth interviews, surveys, and usability testing
- Familiarity with qualitative and quantitative data analysis techniques and tools
- Experience with remote testing/survey tools (e.g. UserZoom, UserTesting, Qualtrics, Survey Monkey)
- Understanding of key US segments, including K-12 education, online higher education, and professional licensing or a demonstrated ability to independently learn and adapt to these domains
- Familiarity with UX design principles and practices is a plus
What the job involves
- We are seeking a talented and experienced User Researcher responsible for conducting research and analysis to understand user behavior, preferences, and needs
- Your insights will play an important role in shaping the development of our products and services, ensuring an exceptional user experience, and driving data-driven decisions with innovative solutions
- This is a full-time contract position
- Support the lead user researcher on executing research studies, using a variety of methods including surveys, interviews, usability testing, and analytics
- Own research responsibilities on specific initiatives and support research projects from beginning to end (Defining study goals, constructing a research plan, recruiting, gathering data, synthesizing learnings, and reporting insights)
- Support research operations by managing recruitment, scheduling, and facilitating payment. Moderate 1:1 interviews with participants, ensuring a comfortable and engaging environment
- Conduct both qualitative and quantitative research, analyze data, and present clear and actionable findings to key stakeholders
- Maintain user research protocols, tools, and resources to streamline the research process and ensure consistency across studies
- Drive impact by synthesizing research findings into practical insights and recommendations to help key design and product stakeholders make decisions
Our take
E-learning resources have existed since the dawn of the web, with students watching videos, taking quizzes, and using other online tools to augment their education. However, such resources are often not endorsed by educational facilities and curriculums, and generally consist of fixed media resources.
Study.com provides an all-in-one platform for K12 and college studying, offering a variety of services for both students and teachers. Students can benefit from personalized homework help videos and test preparation tools which count toward college credit, whilst teachers and parents can access a one-on-one tuition marketplace, lesson planning tools, and homeschooling curriculums.
Whilst education facilities are beginning to integrate their curriculums into e-learning resources across the world, Study.com has recognized that students and teachers need a more unified solution for studying, covering everything from tutorials and lesson plans to private tuition. Through its platform, the company aims to improve the e-learning experience for K12 and college students, whilst simultaneously helping teachers to improve lessons and find new clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- The benefits - We stay healthy with comprehensive medical, dental and vision benefits. We are smart with our money with a strong 401(k) option. We relax and blow off steam with plenty of flexible time off and vacation days
- The events - It's not enough spending 8 hours a day together, we enjoy working together so much that we hang out all the time outside the office. We have frequent team events, a holiday party, a beach day, baseball outings, a book club, team bowling and volleyball, and more!
- The food & drink - We get fed. A lot. On top of a fully-stocked kitchen with free chow, we get catered lunch every Wednesday, in-office and off-site Happy Hours and a mid-week "beer cart" that delivers a frosty brew to our desks. And the beer cart has blinking lights, so there's that
- The gym - We work off all those meals with free gym memberships, usable at multiple locations around the Silicon Valley. Basically, we are all ripped
- The location - We are located in the heart of downtown Mountain View, CA, right off the Castro strip and literally across the street from the Mountain View Caltrain and VTA station. We're also near US Highway 101 and El Camino Real. There's always a convenient way to get to work. Plus, we get free Caltrain passes
- The innovation - We know a great team needs time to experiment, learn new technology and think outside the box. Anyone can schedule innovation time to work on projects of interest and the whole company participates in "Rockethons" where we innovate for 24 hours
Company values
- The people - One of the best parts of working at Study.com is the people. We set a high bar and hire smart, friendly, creative people, passionate about improving education
- Ownership & impact - We love problem solvers and encourage teams to make decisions and take ownership. As a small and flexible company, you get the opportunity to work on a wide variety of projects and really create an impact
- No red tape - We embrace the principles of agile development to decentralize decision making. This helps us move fast and get things done. Sometimes we break stuff along the way, but we learn from it and keep iterating, always learning and improving
Company HQ
Old Mountain View, Mountain View, CA
Articles
Leadership
Adrián Ridner
(CEO & Co-Founder)Software Engineer for Hewlett-Packard from 2000 to 2003. Advisory Council Board Member of Cal Poly State University since 2011, and Member of the Board of Director for Riecken Community Libraries since 2015.
Ben Wilson
(Chairman & Co-Founder)Experience as President of Study.com from 2003 to 2018.
Diversity, Equity & Inclusion at Study.com
- At Study.com, we know that strong communities are built on the power of our diversity and we respect and strive to understand for the diverse identities, race, ethnicities, backgrounds, and perspectives of our team members. Our work and company culture have been consistently recognized.
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