Account Manager, Element

• Proven experience in Account Management, Customer Growth, or Enterprise Sales
• Familiarity with open source software ecosystem
• Strong commercial acumen, including negotiation and contract management
• Experience managing renewals and expansion in enterprise or public sector environments
• Excellent executive-level communication and stakeholder management skills
• Professional-level English (C1+)

Desirable

• As an Account Manager (AM) at Element, you’ll own the commercial relationship with our existing customers, ensuring renewals are secured and accounts expand in line with customer value and business outcomes
• You’ll be measured by renewal rate, net revenue retention, and expansion pipeline, working across functions to identify growth opportunities, mitigate churn risk, and align commercial strategy with customer objectives
• Reporting directly to the VP Sales you will collaborate closely with:
• Customer Success Managers to assess adoption health and identify expansion signals
• Pre-Sales Team (Account Executives and Pre-Sales Engineers) to shape upsell and cross-sell opportunities
• Support and Technical Account Managers to remove blockers impacting renewals
• Product and Delivery teams to structure commercial models around roadmap commitments and sponsored development
• This is a commercially focused role at the intersection of value realization, strategic account planning, and revenue growth
• Own the renewal lifecycle end-to-end: forecasting, pricing, negotiation, and contract execution
• Develop and execute multi-year account growth plans aligned to customer strategy
• Identify and close upsell and cross-sell opportunities
• Build executive-level relationships and understand procurement and budget cycles
• Position Element’s roadmap and services against customer strategic priorities
• Identify renewal risks early and coordinate mitigation plans with CSMs and technical teams
• Lead commercial recovery conversations where accounts are at risk
• Maintain accurate pipeline management and revenue forecasting
• Partner with CSMs to convert realised value into expansion
• Provide structured feedback to Product on commercially impactful gaps