Senior Customer Success Manager, Datasnipper
$112-140k
+ Stock participation plan; + Bonus
More information about location
3 days a week in office
Intelligent audit platform
Be an early applicant
Intelligent audit platform
201-500 employees
Be an early applicant
$112-140k
+ Stock participation plan; + Bonus
More information about location
3 days a week in office
201-500 employees
Company mission
To deliver intelligent automation with effortless data validation.
Role
Who you are
- If you care about delivering value to customers, we would love to talk to you!
- 5+ years in a customer success role, with a proven track record in working with global enterprise clients
- Experience with business development, specifically exploring use cases and new applications for a software product
- Possess a proactive mindset with a drive to innovate, develop new processes, and take on strategic initiatives aimed at achieving future-focused business outcomes
- Demonstrate strong project and time management skills with the ability to self-start, own tasks, and deliver successful results for customers
- Exceptional verbal and written communication skills, including the ability to present to executives and key decision-makers
- Strong affinity with the software industry and understanding of B2B relationships
- Full working proficiency in English, other language(s) a plus
What the job involves
- We are looking for an ambitious and experienced Senior Customer Success Manager
- In this role, you are part of a fast-growing Customer Success team and build strong relationships with marquee logos within our key enterprise accounts
- You take responsibility for the Customer Success strategy and the continuous growth of our existing customer portfolio of corporate teams in Internal Audit, Financial Control, and related functions
- Your efforts will drive customer value and outcomes as well as uncover additional uses for our product
- Enterprise Account Planning: Develop and execute success plans specifically designed for our corporate customers. Work closely with Sales, Marketing, and Product teams to develop the Customer Success strategy and to drive customer engagement
- Business Development: As you will be an early member of the Corporate CS team that is focused on users outside of accounting firms, you will be working on exploring new use cases and value propositions, as well as working closely with our Product team to optimize the product roadmap for these new users
- Relationship Management: Cultivate and nurture multi-threaded relationships with key stakeholders across complex global customers. Understand their business goals, challenges, and technology needs
- Revenue Expansion: Drive customer expansion by identifying opportunities for upsell, cross-sell, and additional value-added services. Collaborate closely with other GTM teams to maximize value from these high-profile accounts
- Customer Advocacy: Establish and grow a customer advocacy program within strategic customers. Leverage success stories and testimonials to highlight the impact of DataSnipper's solutions within this prestigious customer base
- Improve the CS organization & beyond: Create & optimize processes for the corporate accounts team and beyond
Application process
- 30-minute intro call with the Recruiter
- 30-minute call with the Hiring Manager
- 60-minute assessment with Hiring Manager and CS Team Member
- Final chat with the CS Leader and Cross-Functional Leader
Our take
With data having become a commodity in and of itself, infrastructure must be enforced so as to validate and contextualize it. Datasnipper does just that with its automated data validation platform for auditors.
Repetitive manual work in auditing means decreased efficiency and slower results. Auditors must reconcile data by cross-referencing it with that of older systems, verifying this data with documentation such as invoices, bank statements and previous contracts. Datasnipper’s platform uses intelligent automation that translates these documents directly into Excel spreadsheets, helping auditors make informed decisions at a faster rate.
Initially launched from Bootstrap, Datasnipper has successfully raised to Series B and has had a strong 2024. It doubled its revenue and customer base and reached Unicorn Status, indicating the auditing industry’s embrace of AI as a tool.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Feb 2024
$100m
SERIES B
Total funding: $100m
Company HQ
Nieuwendammerham, Amsterdam, Netherlands
Leadership
Kai Bakker
(Co-Founder)Previously a Software Engineer at KAS BANK and ixly as well as a Freelance Web Developer.
Maarten Alblas
(Co-Founder)Previously Software Engineer at Xomnia.
Jonas Ruyter
(Co-Founder)Previously a Senior Account Manager at Benify and an Account Manager at Sixt Rent a Car. They also worked in Marketing and Communication at IBM and was an Interaction Designer at ILUMY.
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