Product Manager, Superchat
Core
EU work permit required.
3-5 days a week in office
Omnichannel customer communications for SMEs
Be an early applicant
Omnichannel customer communications for SMEs
21-100 employees
Be an early applicant
EU work permit required.
3-5 days a week in office
21-100 employees
Company mission
To digitalise communication for SMEs across Europe.
Role
Who you are
- A track record of shipping things people actually use
- Exceptional product and operational judgement
- World-class product taste
- Shameless customer obsession
- Extreme clarity in writing and thinking
- Speed without sloppiness
- Low ego and a builder's instinct
What the job involves
- In this role, you'll own the heart of our platform: the unified inbox, the channels, and the workflows that tens of thousands of users open first thing in the morning and close last thing at night.
- You'll be responsible for the product end-to-end, from discovery through shipping through launch, and for whether the metrics actually move. If you're excited to own a product surface this large while staying deep in the details day to day, this might be a great fit
- We're reshaping our product function around three pillars, AI, Integrations, and Core, with a PM in each, operating directly with our founder and CPO Mika. This role is for Core
- Own the inbox, channels, and workflows end-to-end: discovery, spec, build, launch, measure
- Stay close to customers every week, in direct calls, by talking to CS and support, and by digging into the data yourself
- Embed with 4 to 6 engineers and 1 designer, set the metric, and own whether it moves
- Ship features that are simple enough for customers to set up themselves
- Own quality. Engineers test as they build, you give the final go before anything ships
- Own the launch and the awareness that follows. There is no product marketing team. You drive positioning, the in-product moments, and the keynote for the big launches, with marketing and sales behind you
- Work across squads with the AI and Integrations PMs on the surfaces that touch each other
Our take
Superchat helps businesses streamline their customer communications by combining chat methods (including WhatsApp, email, and SMS) into a single channel. This means customers have a convenient and centralised selection of options, and that customer service representatives can keep track of all conversations from a single hub. Superchat is focused on SMEs, who especially need productivity tools like this.
Poor customer service is an increasingly unaffordable misstep, especially in the European market where Superchat operates. The vast majority of customers will quit a transaction if it’s going badly, and billions are lost each year over this problem. With the backdrop already unforgiving, SMEs can’t afford to slip further behind, so appetite for Superchat’s product is strong.
With reports suggesting that the future of good customer service lies in speed and efficiency, there should be ample opportunity for Superchat to expand as demand for products such as its own rises.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2022
$15.9m
EARLY VC
Jan 2021
$3.3m
SEED
Total funding: $19.8m
Company benefits
- Competitive compensation package that includes salary, benefits, and stock options of Superchat. We want everybody to be a true owner in Superchat
- 26 days of paid vacation + 2 days off for Christmas and New Year's Eve (because we love what we do, but we also love vacation!)
- Regular company and team events like pizza & bear evenings, sport activities, Christmas parties, and more!
- Annual personal development budget of €500 for conferences, courses, books, career coach, etc
- An inclusive and exciting start-up environment culture that offers accelerated career and personal growth
- Beautiful office in the heart of Berlin (Hackescher Markt) equipped with ergonomic chairs, height adjustable desks, free snacks, beverages and overall good vibes
Company HQ
Mitte, Berlin, Germany
Leadership
Mika Hally
(Co-Founder)Previously a Co-founder at Unicorn and Keeet, with a prior background in Product Ownership and Marketing / Communications.
Yilmaz Köknar
(CEO & Co-Founder)Has previous experience in Product Management from time spent at the Digital Product School, subsequent to which he co-founded Unicorn.
Salary benchmarks
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