Japanese Operations Support Agent, Side
3-Month Fixed Term Contract
Video game development services
Be an early applicant
Video game development services
1001+ employees
Be an early applicant
1001+ employees
Company mission
To help studios bring their vision to life and make every gamer's experience as perfect as possible.
Role
Who you are
- Minimum High School diploma, 4-year degree at an accredited university preferred
- Fluent or near-fluent in English, business-level Japanese
- Experience with mobile and online games professionally or personally
- Strong writing ability in English and Japanese
What the job involves
- Monday - Friday, 8:00 - 16:30
- The Operations Support Agent is a key member of our operation team, crafting text for in-game and website communications, coordinating global operations and support teams, and providing translation and operational support to internal teams
- Additionally, the agent helps ensure that our players get world-class treatment by coordinating between customer support teams and development teams, translating and passing on key information needed to resolve bugs and other customer support issues
- Provides translation of customer facing in-game notifications, social media posts, and more
- Help communicate game bugs, customer issues, and community feedback to teams in Japan
- Provides translation and coordination for communication between Japan staff and US staff
- Translates news announcements, special reports, troubleshooting tickets, player reports, records and other documentation
- Utilize company tools to provide both direct and indirect support to customers
Our take
Video game development is a complex process that requires teams of artists, programmers, testers, voice actors, and other specialists to allow the game to launch successfully. However, sourcing and hiring such specialists and coordinating teams can be a time-consuming task, particularly for cross-platform and multilingual games.
Side (previously PTW) provides cross-platform video game development services for publishers, focused on offering end-to-end services from art production and game development to localization and data collection. The company differentiates itself from similar agencies by focusing heavily on localization, ensuring that every game has been designed to meet QA for localized standards such as slang, culture, holidays, taboos, food, and more.
Whilst Side certainly faces competition from other video game development agencies and freelance service providers, its experience working on high-profile titles like Star Wars Outlaws, and Silent Hill 2 sets it apart. This impressive portfolio puts Side in a position for future success, as it has clearly demonstrated its ability to contribute to the development of major games that meet expectations of players around the globe.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company HQ
Venice, Los Angeles, CA
Leadership
Deborah Kirkham
(CEO)During their tenure, Side has expanded to over 3,500 employees, achieved double-digit profit growth, and consistently delivered year-over-year success.
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