Account Management Lead, Thalamos
£60-80k
3+ days a week in office (Southwark, London)
A unified fully digital mental health crisis pathway revolutionising care in the UK
Open for applications
A unified fully digital mental health crisis pathway revolutionising care in the UK
21-100 employees
Open for applications
£60-80k
3+ days a week in office (Southwark, London)
21-100 employees
Company mission
We deliver transformative technology solutions for mental health crisis care.
Role
Who you are
- You bring commercial awareness, but approach growth through value, credibility and long-term partnerships rather than focusing on ‘upselling’
- You are motivated to improve outcomes in health and care through digital products that support real-world change
- You see the value of being part of a team and celebrate the achievements of a group of people together over individual success
- You build strong relationships and become a trusted partner over time
- You are comfortable working across strategy, delivery and stakeholder management
- You can operate effectively in complex, multi-stakeholder health and care environments
- You are proactive, organised and able to bring clarity where there is complexity or uncertainty
- You believe technology can improve patient outcomes and are motivated to help clients turn that potential into practical impact
What the job involves
- Act as the senior day-to-day contact for live client accounts and partner organisations (such as suppliers of integrated solutions), building strong relationships across NHS trusts, partner organisations and wider public services
- Develop a clear understanding of each client’s priorities, challenges and long-term objectives
- Create and maintain strategic account plans, with a clear view of priorities, risks and growth opportunities
- Lead regular client reviews, presenting performance insights, service updates and recommendations clearly and credibly
- Help clients connect their use of Thalamos to service improvement, partnership working and patient impact
- Identify opportunities to extend the value of Thalamos through new use cases, broader deployment, additional products or expanded scope
- Work closely with clients to understand unmet needs, operational pressures and pathway challenges that Thalamos could help address
- Shape proposals for new work in a way that is grounded in client need, aligned to public sector priorities and focused on meaningful outcomes
- Support commercial conversations with existing clients in a way that is thoughtful, credible and centred on long-term partnership
- Contribute to growth within existing accounts through successful delivery, trust and demonstrated value
- Work closely with the Thalamos programme and product teams to ensure the platform is implemented effectively, supports strong client adoption and learnings are used to enhance the product offering
- Keep visibility of delivery progress, dependencies and client feedback, so account plans reflect what is happening in practice
- Coordinate with Product, Programme, Operations and Leadership teams to ensure client needs and opportunities are understood across the business
- Oversee business as usual account management activity, including service updates, contract management, KPI reporting and documentation
- Monitor account performance and client health, using data and feedback to identify risks and improvement opportunities
- Lead risk, issue and escalation management, ensuring concerns are addressed promptly and constructively
- Maintain accurate account plans, client records and opportunity tracking through disciplined use of internal systems and documentation
Application process
- 1. Apply for the role
- 2. Invitation to Screening Call
- 3. Skills Assessment
- 4. Meet the Team Panel Interview
Salary benchmarks
Our take
When a close friend of the founder was sectioned under the Mental Health Act (MHA), he couldn't believe that an emergency care pathway was managed by moving around paper forms. He was further shocked that access to treatment would be delayed while he waited for a set of forms to be circulated and eventually 'signed off'. Thinking there must be a more empathetic and efficient way of assessing and treating an individual in crisis, Arden and Ross decided to found Thalamos.
Thalamos was developed through a combination of focus group research, lived experience, and consultations with mental health professionals. It harnesses technology to face the digital challenges posed to mental healthcare. Its team builds and deploys software solutions to improve outcomes in the assessment and treatment of Mental Illness. It supports clients in the coordination of urgent care across organisations and geographies, including the NHS, Social care, the CQC, private healthcare providers, and police services. Thalamos deploys intuitive, joined-up solutions across complex and disparate medico-legal pathways spanning multiple organisations to deliver high-quality data for mental health services.
Thalamos software is currently in use across England by NHS Trusts, Social Care and Policing teams in London, Dorset and the North West, with British Transport Police and the CQC working nationally. Designed by a team of software and medical experts, Thalamos is driven to improve mental health outcomes for both patients and professionals, delivering an end-to-end acute care pathway that's swifter, safer and simpler to navigate.
Steph
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Opportunities to learn
"Take on responsibilities and own tasks from day 1. Whatever part of the business you're interested in, there will be opportunities to get involved...."
Funding (last 2 of 3 rounds)
Sep 2022
$1m
SEED
May 2021
$0.6m
ANGEL
Total funding: $1.8m
Company benefits
- Free lunch 2 days a week
- Regular socials
- 22 days holiday, plus bank holidays, plus your birthday and 3 days between Christmas & New Year
- Discretionary bonus dependent on role and salary
- Learning and Developent Programme
- 4% company pension contribution for qualifying earnings
- Share Options
- Enhanced Partental Leave Policy
Company values
- Ambition
- Authenticity
- Social Impact
- Getting the Job Done
- High Performance Team
Company HQ
SE1, London, UK
Leadership
Ross Tomison
(Co-Founder & COO)Co-Founded Thalamos in 2018 and has served as the COO since.
Arden Tomison
(Co-Founder & CEO)Previously spent over 10 years at Marble Hill Partners as a Director.
People progressing
Formally a professional handball player, Mette moved to London after finishing her Masters degree. Her interest in helping people, and a desire to do something meaningful led her to Thalamos.
Elspeth joined the Client Team at Thalamos to be involved in an organisation with people’s best interests at the centre of its mission and with a real world impact.
Diversity, Equity & Inclusion at Thalamos
- We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. Thalamos is values-driven in how it approaches recruitment as we believe this is the best way to establish a diverse team united by common values to make positive change together.
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