Director of Customer Success, Illumio
$193-232k
+ Equity opportunities
Automated enforcement against cyberattacks
Job no longer available
Automated enforcement against cyberattacks
501-1000 employees
Job no longer available
$193-232k
+ Equity opportunities
501-1000 employees
Company mission
To enable every organization to realize a future without high-profile breaches.
Role
Who you are
- A customer-focused approach to leadership
- Win-win problem solving and consensus-building approach within cross-functional teams
- Proactive identification and communication of critical decision points, issues, and resolution
- Excellent time management to evaluate and prioritize work activities for you and your team
- Flexibility in applying customer success methodology to varied customer cultures and priorities
- Autonomy in decision making
- 10+ years of customer relationship experience
- 6+ years of professional management experience
- Experience managing cybersecurity, network, and data center infrastructure clients
- Clear and compelling communication
- Ability to execute account and company growth strategy
- Escalation mitigation experience
- Expertise in documenting customer successes
- Ability to build a strategic roadmap for every customer that defines how they should adopt Illumio’s products to meet their desired outcomes
What the job involves
- You will be assigned to our Americas (AMS) region, managing Customer Success Advisors and collaborating with a cross-functional team to drive customer value
- Work with subject matter experts in Training, Support, Engineering, Professional Services, and Product, assembling the appropriate resources for each account
- Lead our AMS Customer Success Advisors to manage portfolios and foster relationships
- Inspect customer adoption issues and increase adoption health where required to ensure that all customers are wildly successful with Illumio's platform
- Tie adoption health to renewal and ensure that value is being delivered
- Establish “trusted advisor” relationships with the management and technical teams on the customer side while working with our account team to extend Illumio’s footprint
- Lead and support meetings with internal and external stakeholders on major accounts
- Identify areas of risk, ensure all stakeholders are aware, and drive mitigation plans
- Monitor the adoption health across all accounts within your team’s portfolio and generate a quarterly improvement plan to drive adoption score increases
- Occasional travel to company headquarters and customer sites may be required
Our take
Cybersecurity remains an ongoing battle, with evolving cyberthreats and ever-more determined cybercriminals, and major data breaches such as the SolarWinds hack have the potential to cause widespread disruption. Illumio is taking a different approach to most of the mainstream security companies, with a process called "microsegmentation". This makes it easier to guard companies from security breaches, and contain any breaches that occur.
Detection of viruses is no longer considered sufficient to keep companies and individuals safe. Illumio takes a “zero trust” approach, in which everything is viewed as suspicious, a similar approach to that which is used by the White House. The company operates at the cutting edge of microsegmentation, focusing on protecting cloud datacenters and workloads. With more and more companies moving to the cloud, this approach is crucial.
Illumio also protects endpoints, partnering with big players such as Citrix, Amazon Web Services, and Splunk. A collaboration with Appgate, a Zero Trust secure access company, delivers the industry's first integrated Zero Trust Network Access and Segmentation solution, which can reduce risk across hybrid infrastructure, and proves Illumio's dedication to innovating the space. Additionally, the company announced a Federal Risk and Authorisation Management Program (FedRAMP), which is tailored to assist federal agencies in reducing risk.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$225m
SERIES F
Feb 2019
$65m
SERIES E
Total funding: $565.4m
Company benefits
- Medical, Dental, Vision Coverage
- Health and Dependent Savings Accounts
- Life and Disability Programs
- Paid Parental Leave
- Voluntary Benefit Programs
- Company Sponsored Wellness Program
- Wellness Reimbursement Program
- Retirement Savings
- Equity Opportunities
- Paid time off and Paid Holidays
- Employee Incentive Program
Company HQ
Sunnyvale, CA
Leadership
Andrew Rubin
(Co-Founder & CEO)Started in Business Development, as an Analyst at VoiceNet Communications, and as a Director at VoiceNet. Worked at Cymtec Systems for over 8 years, promoted from VP of Sales to CEO. Seed Investor in Tory Burch, and Powermat. Current Strategic Advisor to Menlo Security, and Bolt.
PJ Kirner
(Co-Founder & Strategic Advisor)Studied Computer Science at Cornell. Worked as an Engineer Manager for over 6 years at Trilogy. Software Architect at Funkware for over 3 years. Was Principal Systems Engineer at Cluster File Systems. Distinguished Engineer for over 5 years at Juniper Networks. Was CTO of Cymtec Systems.
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