Technical Account Manager, NCC Group
Office located in Hardman Boulevard, Manchester
Leading cyber security & managed services
Open for applications
Leading cyber security & managed services
1001+ employees
Open for applications
Office located in Hardman Boulevard, Manchester
1001+ employees
Company mission
To help keep customers safe and secure.
Role
Who you are
- Proven experience in cybersecurity, IT operations, or managed security services (3–7+ years)
- Background in a customer-facing technical role (e.g. TAM, Security Consultant)
- Experience engaging senior stakeholders (CISO, Head of IT/Security)
- Strong understanding of SOC operations, threat detection, and incident response
- Ability to understand end-to-end customer environments (cloud, infrastructure, security stack)
- Experience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management)
- Able to interpret and translate security metrics into clear risk-based narratives
- Proven ability to build and maintain 12-month technical roadmaps with quarterly focus
- Strong skills in data analysis, prioritisation, and identifying high-impact improvements
- Experience delivering Quarterly Business Reviews (QBRs) to senior audiences
- Ability to act as a trusted advisor, owning the technical customer relationship
- Experience balancing reactive support (tickets, troubleshooting) and proactive improvement
- Capability to deliver continuous improvement initiatives (tuning, optimisation, automation)
- Experience creating technical deliverables (playbooks, dashboards, analytics, reports)
- Knowledge of defensive security domains (pentest, IR, EASM, DLP, tabletop exercises)
- Ability to identify security gaps and align solutions/services to mitigate risk
- Strong communication and storytelling skills, adapting for technical and non-technical audiences
- Familiarity with service management practices (e.g. ITIL, ticketing systems)
- Relevant certifications (e.g. CISSP, CISM, Security+, cloud security) – desirable
- Proactive, accountable, and customer-focused mindset with strong ownership
What the job involves
- The TAM is the customer's technical owner for the service and the expert voice in the relationship
- They quantify the customer's security maturity through the TAM Score framework, build and steer a defensible 12-month technical roadmap, and provide the depth of Microsoft Azure Sentinel/Defender XDR expertise needed to advise credibly on priorities
- TAMs translate data into narrative - interpreting scores, surfacing the highest-leverage gaps, and guiding customers toward measurable improvement quarter by quarter
- They act as a technical buffer between customers and internal operational teams by resolving technical queries, advising on improvements, and ensuring issues are properly packaged when escalation is required
- Own the technical relationship: understand the customer environment end-to-end, maintain technical context, and operate as the trusted advisor in the partnership
- Own the TAM Score narrative: interpret Environment, SOC, and Health scores into a credible story about where the customer stands and where to focus next - accountable for the quality of the diagnosis and recommendations, not the absolute score
- Build and maintain the 12-month technical roadmap: anchored to the TAM Score, with defined quarterly focus areas tied to the highest-leverage gaps
- Deliver the TAM/technical portion of Quarterly Business Reviews: present the score, narrate progress, and align with customer stakeholders up to CISO/senior IT leadership
- Deliver reactive technical support via tickets (troubleshooting, investigation support, remediation guidance)
- Deliver proactive technical expertise and drive continuous improvement (Tier A included): posture and coverage advisory, tuning/noise reduction, cost/retention optimisation, automation uplift
- Own technical deliverables: automation/playbooks where in scope, custom analytics and workbooks
- Drive the operational health-check catalogue as scheduled workstreams within the roadmap
- Advise on Defensive Breadth gaps (pentest cadence, IR retainer, EASM, DLP, tabletops, etc) - surfacing risk credibly and identifying where NCC services can close the gap
- Maintain and refresh the threat overview as the customer's environment and threat landscape evolve
Application process
- Screening call with your Talent Acquisition Team
- First Stage Interview
- Second Stage Interview
- Offer
- Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process
Our take
NCC Group is a global cyber and software resilience businesses that assesses, develops and manages cyber threats. The company operates across multiple sectors, geographies and technologies but with the universal mission of communicating the best ways to keep businesses, software and personal data safe.
As we become more entrenched in the digital age, businesses are more vulnerable to cyber-related risk, and this is where NCC Group comes in. Its services work to make the Internet safer and to change the way that organisations think about cyber security. It continues to build momentum as our society becomes increasingly connected but more uncertain.
NCC Group's role is only set to grow too. As technology evolves and cyber threats become more sophisticated, businesses and individuals will need trusted partners to navigate the risks. NCC Group's expertise, global reach, and proactive approach puts it in a position to help organisations not only respond to threats, but to stay ahead of them.
Steph
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company HQ
Spinningfields, Manchester, UK
Leadership
Mike Maddison
(Group CEO)Former head of EY’s cyber security, privacy, and trusted technology practice for EMEA. Previously led PwC’s Risk Services practice across the Middle East and before that was head of Deloitte’s cyber security consultancy in EMEA.
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