Senior Onboarding Manager, Qobra

• 5+ years of experience in project management, consulting or B2B SaaS implementations
• Proven experience leading complex, client-facing projects, ideally in a SaaS or international context
• Experience working with US or Anglo-Saxon clients is mandatory
• Project management & delivery
• Strong project management skills: structured, proactive, and delivery-focused
• Comfortable leading projects with multiple stakeholders and dependencies
• Able to balance assertiveness with customer empathy
• PMP, CAPM or any relevant Project Management certification is a plus
• Client & communication skills
• Excellent written and spoken English (mandatory)
• Clear, concise, and confident communicator
• Comfortable challenging clients when needed to protect delivery and outcomes
• Technical & functional mindset
• Comfortable with complex products, data models, and integrations
• Able to understand CRM data, compensation logic, and operational workflows
• Bonus: experience with Sales Compensation, RevOps, CRM (Salesforce, HubSpot), or analytics tools
• Mindset
• Structured, solution-oriented, and pragmatic
• Ownership-driven: you take responsibility for outcomes, not just tasks
• Comfortable operating in ambiguity and scaling environments

Desirable

• Qobra is scaling fast, especially in the US market, and onboarding is a critical moment of truth for our customers
• As we onboard more US-based customers with complex compensation structures, we’re looking for a Senior Onboarding Manager to join our 8-person Customer Success team, including a dedicated Onboarding squad of 3
• As a Senior Onboarding Manager, you will be responsible for leading complex, high-stakes onboarding projects, primarily with english speaking customers
• You will act as a project leader and trusted advisor, ensuring onboarding projects are delivered on time, with high quality, and with a strong customer experience, while enforcing Qobra’s methodology and standards
• Your role is critical to:
• Reduce onboarding duration,
• Increase customer autonomy,
• And position Qobra as a reliable, expert partner for US clients
• Own complex onboarding projects end-to-end
• Lead onboarding projects from kick-off to go-live, primarily for US customers
• Manage multiple implementations in parallel, with a strong focus on project structure, risk management, and delivery discipline
• Drive onboarding timelines proactively and ensure predictable outcomes
• Act as onboarding project leader for US customers
• Take full ownership of project pace, scope, and structure
• Set clear expectations with clients and enforce Qobra’s onboarding methodology
• Confidently manage senior stakeholders (RevOps, Finance, CRO, CFO)
• Navigate cultural expectations specific to Anglo-Saxon clients ****(clarity, accountability, leadership)
• Enable customer autonomy
• Guide customers toward autonomy on the Qobra platform
• Adapt your pedagogy to complex products and steep learning curves
• Ensure customers understand not only how to use Qobra, but why it works the way it does
• Deliver onboarding in English, at a high standard
• Run all onboarding communications, sessions, documentation, and follow-ups in English
• Produce clear, structured written communication (recaps, action plans, documentation)
• Represent Qobra with a professional, confident, and structured posture
• Contribute to onboarding excellence at Qobra
• Actively contribute to improving onboarding processes, documentation, and playbooks
• Share insights and patterns from US customers with Product, CSM, and Leadership
• Help raise the overall level of onboarding execution across the team
• You will be at the frontline of Qobra’s US expansion
• You will work on complex, multi-stakeholder projects with high visibility
• You will play a key role in making onboarding faster, more predictable, and scalable
• You will operate in a senior, autonomous role, with real ownership and impact
• You will help shape how Qobra is perceived by US customers

• HR Phone Screen
• Use case at home
• Team interview
• Business Case presentation
• Founders interview