Enterprise Customer Success Manager, Ironclad
$98-123k
+ Equity
More information about location
Enterprise software for managing contracts
Open for applications
Enterprise software for managing contracts
501-1000 employees
Open for applications
$98-123k
+ Equity
More information about location
501-1000 employees
Company mission
To power the world’s contracts.
Role
Who you are
- 4+ years of experience in customer-facing roles, preferably with SaaS enterprise customers or fast-growing technology companies
- Demonstrated expertise in driving product adoption, engagement, and customer value realization through structured success motions
- Strong analytical skills with experience monitoring usage metrics and translating data into actionable adoption strategies
- Familiarity with Customer Success Platforms such as Gainsight, Catalyst, Totango, or similar tools
- Strong presentation, organizational, and written/verbal communication skills (written samples may be requested)
- Enthusiasm for learning new technologies and addressing business challenges with technical solutions
- Familiarity with Contract Lifecycle Management (CLM) and legal operations processes
- Proven ability to navigate complex organizational dynamics across Legal, Sales, Procurement, and IT teams
- Collaborative, goal-oriented, and focused on delivering results
- Willingness to travel for customer meetings and conferences (10-15%)
What the job involves
- As an Enterprise Customer Success Manager, you’ll be responsible for partnering with our largest, global customers to ensure they are fully realizing value from the Ironclad platform
- Your primary role is to drive adoption through proactive engagement, product expertise, and strong analytical rigor
- You will develop and execute adoption plans, monitor key usage and engagement metrics, and guide customers toward deeper utilization of Ironclad workflows and features
- In addition, you will help elevate the Enterprise customer experience by providing feedback on Success processes, contributing to scalable adoption playbooks, and partnering cross-functionally to continuously improve how we drive customer outcomes
- Understands customer goals and desired outcomes, aligning adoption strategies to achieve measurable objectives and success metrics
- Develops and drives structured adoption plans focused on platform engagement, feature utilization, and time-to-value
- Utilizes established Success plays and customer success platforms (e.g., Gainsight, Catalyst) to drive impactful adoption outcomes at scale
- Monitors customer health signals, product usage trends, and engagement metrics to proactively identify risks and opportunities
- Leads complex adoption-focused customer conversations, collaborates cross-functionally to address feedback, and fosters customer confidence and loyalty
- Collaborates with Sales teams to align and execute on adoption strategy to maximize value realized
- Provides expert guidance on maximizing platform functionality, identifying new use cases, and ensuring long-term value realization
- Conducts adoption strategy meetings and monthly adoption assessments to ensure customers are maximizing their investments
- Contributes to Executive Business Reviews and account strategy meetings across various stakeholder levels to share outcomes, gather feedback, and refine strategies
- Stays up-to-date on product updates and roadmap enhancements to improve customer enablement and adoption
- Identifies opportunities to improve Success processes, adoption workflows, and playbooks to elevate the Enterprise customer experience
Our take
Business contracting is often inefficient and messy, with approvals required from various stakeholders and many processes still paper-based. Ironclad is a platform that digitises, automates, and streamlines contract workflows, allowing legal teams to focus on legal work rather than paperwork. Its platform features collaborative tools that facilitate business operations and extract and catalogue contract metadata, making information easier to access and act upon. Its enterprise customers include Dropbox, Mastercard, Pixar, Fox, and L’Oréal.
Despite its success, Ironclad faces competition in the $3 billion contract lifecycle management industry from major players like DocuSign and emerging ones like Contractbook. The company recently announced Ironclad Signature, marking its entry into the $25 billion eSignature market. The new feature speeds up the signature process by an estimated 80% and provides summaries and approval histories to users. This new tool is expected to strengthen Ironclad's position in the sell-side contract lifecycle management market.
Additionally, Ironclad introduced value-based pricing, charging only for completed, signed agreements, unlike other providers who charge for every signature packet sent out. Ironclad, backed by investors like Accel, Sequoia, Y Combinator, and BOND, remains committed to innovating and maintaining its leadership in the contract lifecycle management space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$150m
SERIES E
Dec 2020
$100m
SERIES D
Total funding: $334.3m
Company benefits
- Dental, and vision insurance
- 401K
- Wellness reimbursement
- Flexible vacation policy
- Generous parental leave for both primary and secondary caregivers
- Work from home opportunities
- Health insurance
Company HQ
South Beach, San Francisco, CA
Leadership
Cai GoGwilt
(Co-Founder & Chief Architect)Studied HSPS at Cambridge, and Computer Science at MIT. Was a Summer Technology Analayst at Goldman Sachs. Worked as a Research Assistant at MIT. Was a Software Engineer at Palantir.
Jason Boehmig
(Co-Founder & Executive Chairman)Former Corporate Lawyer at Fenwick and Professor of Law at the University of Notre Dame before founding Ironclad in 2014.
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