Customer Success Team Lead, ZoomInfo
$58.8-92.4k
2-4 days a week in office (Waltham, MA)
Market intelligence and contact details database
Be an early applicant
Market intelligence and contact details database
1001+ employees
Be an early applicant
$58.8-92.4k
2-4 days a week in office (Waltham, MA)
1001+ employees
Company mission
To unlock the growth potential of professionals and businesses with a modern end-to-end revenue operating system.
Role
Who you are
- 5+ years of customer success, account management, or sales experience in SaaS or similar industry
- 1 year of people management experience
- Extensive knowledge of the digital advertising space with experience in an ad ops/ad strategy/campaign management role is required
- ZoomInfo Certification preferred
- Experience supervising a team in a fast-paced environment preferred
- Excellent communication skills, including issue tracking, triaging and crisis management
- Proven ability to successfully manage multiple priorities simultaneously
- Must have a strong attention to detail and a self-directed problem solver
- Ability to adapt and pivot in a fast paced, ever-changing environment
What the job involves
- As a Team Lead, Customer Success, you will help oversee the day to day operations of our ZoomInfo Marketing (ZIM) Customer Success team, an integral part of our strategy to ensure every customer is driving value from their partnership with ZoomInfo
- This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world’s most iconic companies
- This energetic leader will be responsible for all aspects of account management, adoption, and customer success planning. You will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of your customers
- Ensure the ZIM CSM team delivers high-quality work, providing coaching and feedback and addressing improvements as needed to maintain a high standard across the team
- Proactively improve the operations of the ZIM Customer Success team, developing, implementing and documenting process improvements for the team
- Liaison between leadership and team members to define and manage team expectations regarding scope of work and responsibilities
- Own the reporting of metrics for the ZIM Customer Success team, analyzing the data and reporting to leadership on the findings
- Effectively manage a book of ZIMcustomers, acting as a proactive advocate to help the customers accomplish their defined objectives, and identifying opportunities to drive adoption, mitigate risk, and leverage the product to achieve full business value
- Other related duties as assigned
Our take
It was only a few years ago when B2B sales teams relied on warm introductions and contact books. Now, cloud-based CRM, automation and Big Data are critical tools for any selling process. ZoomInfo’s B2B contact base has played a massive part in that journey.
The company primarily helps salespeople find potential customers. Crucially, ZoomInfo then leverages technology to help make that approach as successful as possible. Think contact details of the most likely budget holder at that company, signal for when and how to approach and crucial updates on the company’s fortunes.
ZoomInfo has grown significantly over the previous few years and is now shifting its approach to pursue more inorganic growth through mergers and acquisitions, acquiring several companies in 2022, including the job recruitment website Comparably.
The risk for ZoomInfo is that these moves represent expansion beyond its traditional strengths in top-of-funnel customer acquisition. The company will need to ensure that it maximizes synergies in order to win in these markets. The company has expanded operations in India and is set to see further expansion, as indicated by its appearance on the Fortune Future 50 list of robust and growing companies in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
7% employee growth in 12 months
Company
Funding (1 round)
Jul 2004
$7m
SERIES A
Total funding: $7m
Company benefits
- Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
- Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
- Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
- Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
- Vacation & Time Off - We know everyone's needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
- Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance
Company values
- We are Difference Makers
- We are One Team, One Dream
- We Define New Possibles
- We Get Stuff Done
- Out Bar is High
- We are Fanatic About Our Customers' Success
Company HQ
Vancouver
Articles
Leadership
Henry Schuck
(CEO)Originally founded DiscoverOrg which went on to become ZoomInfo through an acquisition in 2019.
Salary benchmarks
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