Customer Success Manager, Autodesk

• At least 3 years of experience in a customer-facing, B2B role
• 4 Year Degree or equivalent experience
• Experience in Customer Success, Account Management or a client-facing role
• Capacity for running discovery discussions with the ability to understand one of the largest, most complex industries out there (construction)
• Be able to interpret difficult situations and help provide solutions for resolution
• Proficiency in juggling tasks, setting priorities, and handling time bound tasks
• Process-driven and organized
• Conscientious, have a record of accomplishment, and demonstrated experience with achievement

Desirable

• As a Customer Success Manager within the Autodesk Construction Solutions (ACS) organization, retaining and expanding our construction customers is one of our most important tasks
• Within ACS Customer Success, we understand that promoting adoption of our cloud solutions and fulfilling our customers desired outcomes is important to building lasting relationships with our customers and driving revenue for ACS
• Reporting to the Area Manager of Customer Success, the ACS Customer Success Manager is a strategic partner to your assigned customers, ensuring their desired outcomes are being achieved
• You will be the main driver for product adoption, expanding your network within the customer to identify and build repeatable adoption plays by collecting product data, customer feedback and analyzing patterns of successful customers
• Using these plays, you will drive the success of your customers and agree on goals and progress in Executive Business Reviews
• Additionally, you will be a voice to the customer on product roadmap discussions and the strategic ACS vision for our construction business
• You will onboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive outcomes
• To achieve those positive business outcomes, you will seek areas to expand solution adoption, and recommend best practices to improve their post-purchase adoption
• You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with ACS sales to ensure renewals, and identifying expansion opportunities
• You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
• Will monitor account well-being to detect potential churn issues and take proactive measures to reduce them
• You will promote and encourage the usage and adoption of the Autodesk Construction Cloud (ACC)
• You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team
• You are comfortable proposing and building processes to allow our organization to expand
• You enjoy leading building processes transformation and best practices for as a dynamic and growing team
• You will be an ACS promoter while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of ACS services