Enterprise Systems Support Engineer, Cross River

HelpDesk

$60-68k

AWS

JavaScript

macOS

Windows

Powershell

Active Directory

Mid and Senior level

New York

Office located in Fort Lee, NJ

API-based financial solutions for businesses

Job no longer available

API-based financial solutions for businesses

1001+ employees

FintechB2CB2BBankingMortgagesLendingSaaS

Job no longer available

$60-68k

AWS

JavaScript

macOS

Windows

Powershell

Active Directory

Mid and Senior level

New York

Office located in Fort Lee, NJ

1001+ employees

FintechB2CB2BBankingMortgagesLendingSaaS

Company mission

To enable clients to deliver responsible financial solutions that empower consumers anytime, everywhere.

Job

Company

Role

Who you are

You have excellent communication skills and can problem solve over the phone, in person or via email/chat
You have a constant hunger to learn new things quickly, and an obsession for automation and constant improvement of IT processes
You can multi-task and have a proven track record of working in a fast-paced environment
You thrive in a broad role where you might troubleshoot a printer and design the most effective way to deploy a new IT solution in the same day
3+ years of experience in IT support or a related field
Excellent customer service, high levels of communication and the ability to manage problems through to completion
Familiar with Windows and Mac operating systems, as well as common applications like Office 365
Working knowledge of Windows Server, Microsoft Active Directory / Entra and its associated tools
Knowledge of SharePoint
Knowledge of Endpoint Manger (Intune), SCCM, and Auto Pilot
Experience supporting remote access systems including MFA and VPN connections
Knowledge of AWS
Knowledge of scripting and automation tools (such as, but not limited to, AI, PowerShell, or JavaScript)

What the job involves

Assist end-users by troubleshooting basic hardware, software, and connectivity issues both in-person and remotely in a timely and effective manner (according to defined SLAs)
Supporting AV systems and Telephony in all offices
Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines
Contribute to creating and updating how-to guides and process documentation
Arrange warranty repairs, maintain stockrooms, and perform physical asset counts
Provide exceptional customer service, including support for executive or VIP users with a white-glove approach
Eagerly learn IT processes and procedures, adapting quickly to new technologies and embracing change
Must be flexible and be able to work outside of the core working hours, where required

Our take

Cross River is a fintech and banking company that builds scalable embedded payments, cards, lending, and crypto solutions for businesses and individuals. Now a unicorn company with a valuation exceeding $1B, Cross River was founded in 2008 as a way to combine the innovations of financial technology with the existing world of banking.

Cross River has partnered with rising fintech businesses such as Ibanera, helping the Florida-based company build an all-in-one cross-border payments service. The company’s bigger picture approach has allowed it to develop several arms in the lending, compliance, and capital market sectors, amongst others, leading to a corporate flexibility that is crucial in the rapidly-evolving market.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

4% employee growth in 12 months

Glassdoor (3.6)

Company

Funding (last 2 of 4 rounds)

Mar 2022

$620m

LATE VC

Apr 2020

$100m

SERIES C

Total funding: $848m

Company benefits

Retirement planning
Employee development fund
Ongoing learning and development opportunities
Volunteer opportunities
Charitable donation matching
Monthly happy hours
Free haircuts in our salon located at HQ
Complimentary dry cleaning at HQ
Valet parking at HQ
Shuttle service to/from NYC
Gym located at HQ
River Cafe at HQ

Company HQ

Fort Lee, NJ

Leadership

Gilles Gade

(Founder, CEO & Chairman)

Previously CFO at First Meridian Mortgage, Co-Founder and Managing Director at Chela Technology Partners, Associate Director at Barclays Capital and Investment Banking Associate at Bear Stearns & Company.

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