Enterprise Systems Support Engineer, Cross River
$60-68k
Office located in Fort Lee, NJ
Banking and fintech services
Be an early applicant
Banking and fintech services
1001+ employees
Be an early applicant
$60-68k
Office located in Fort Lee, NJ
1001+ employees
Company mission
To enable clients to deliver responsible financial solutions that empower consumers anytime, everywhere.
Role
Who you are
- You have excellent communication skills and can problem solve over the phone, in person or via email/chat
- You have a constant hunger to learn new things quickly, and an obsession for automation and constant improvement of IT processes
- You can multi-task and have a proven track record of working in a fast-paced environment
- You thrive in a broad role where you might troubleshoot a printer and design the most effective way to deploy a new IT solution in the same day
- 3-4+ years of experience in IT support or a related field
- Excellent customer service, high levels of communication and the ability to manage problems through to completion
- Familiar with Windows and Mac operating systems, as well as common applications like Office 365
- Working knowledge of Windows Server, Microsoft Active Directory / Entra and its associated tools
- Knowledge of SharePoint
- Knowledge of Endpoint Manger (Intune), SCCM, and Auto Pilot
- Experience supporting remote access systems including MFA and VPN connections
- Knowledge of AWS
- Knowledge of scripting and automation tools (such as, but not limited to, AI, PowerShell, or JavaScript)
What the job involves
- Assist end-users by troubleshooting basic hardware, software, and connectivity issues both in-person and remotely in a timely and effective manner (according to defined SLAs)
- Supporting AV systems and Telephony in all offices
- Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines
- Contribute to creating and updating how-to guides and process documentation
- Arrange warranty repairs, maintain stockrooms, and perform physical asset counts
- Provide exceptional customer service, including support for executive or VIP users with a white-glove approach
- Eagerly learn IT processes and procedures, adapting quickly to new technologies and embracing change
- Must be flexible and be able to work outside of the core working hours, where required
Our take
Cross River is a fintech and banking company that builds scalable embedded payments, cards, lending, and crypto solutions for businesses and individuals. Now a unicorn company with a valuation exceeding $1 billion, Cross River was founded in 2008 as a way to combine the innovations of financial technology with the existing world of banking.
Cross River has partnered with rising fintech businesses such as Ibanera, helping the Florida-based company build an all-in-one cross-border payments service. The company’s bigger picture approach has allowed it to develop several arms in the lending, compliance, and capital market sectors, amongst others, leading to a corporate flexibility that is crucial in the rapidly-evolving market.
Cross River was named as one of several companies under investigation for facilitating PPP fraud in the US as of December 2022. It has also come under intense scrutiny from the FDIC for allegations of unsafe banking practices in relation to its lending activities, with a consent order issued in March 2023. In the wake of the FTX and Silicon Valley Bank collapses the regulatory environment is getting tougher and Cross River clearly needs to ensure its processes and activities are compliant with the law if it is going to return to its previous position of growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2022
$620m
LATE VC
Apr 2020
$100m
SERIES C
Total funding: $848m
Company benefits
- Retirement planning
- Employee development fund
- Ongoing learning and development opportunities
- Volunteer opportunities
- Charitable donation matching
- Monthly happy hours
- Free haircuts in our salon located at HQ
- Complimentary dry cleaning at HQ
- Valet parking at HQ
- Shuttle service to/from NYC
- Gym located at HQ
- River Cafe at HQ
Company HQ
Fort Lee, NJ
Leadership
Gilles Gade
(CEO & Chariman)Previously CFO at First Meridian Mortgage, Co-Founder and Managing Director at Chela Technology Partners, Associate Director at Barclays Capital and Investment Banking Associate at Bear Stearns & Company.
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