Sales Support Executive, Trustmarque
End-to-end technology provider for UK organisations
Open for applications
End-to-end technology provider for UK organisations
201-500 employees
Open for applications
201-500 employees
Company mission
To deliver the value of technology to bring real-life impact.
Role
Who you are
- Strong verbal and written communication skills
- Ability to prioritize, multitask, and manage workload effectively
- Exceptional attention to detail
- Ability to work under pressure in a fast-paced environment
- Ownership of requests, ensuring timely completion
- Strong negotiation and organizational skills
- Adaptability and willingness to embrace change
- Proficiency in MS Office and experience in an office/team environment
- Proactive, problem-solving mindset with a focus on continuous improvement
- Experience in a similar role within an IT reseller
Desirable
- Understanding of the quote-to-order process
- Experience with CRM or e-commerce tools
- Experience managing a shared mailbox
What the job involves
- As the Sales Support for Trustmarque, you will play a critical role in delivering an excellent and efficient Support service for our customers and for the Sales team
- Providing quotations, using a range of systems, and communicating effectively with the relevant teams
- The team is pivotal in providing efficient customer service for our customers
- The team is currently going through a transformation and training plan that will elevate the value we can add to the quoting and ordering experience for our customers
- Source hardware and software quotations from preferred suppliers, considering cost, stock, and commercial factors
- Generate customer-facing quotations accurately and efficiently
- Identify and record potential savings, special bids, and deal registration opportunities in a central database
- Adhere to a 4-hour SLA for all mailbox requests, prioritizing efficiently and escalating potential delays
- Manage a shared mailbox and your individual workload effectively, collaborating seamlessly with the team
- Build and maintain strong professional relationships with the Sales team and customer contacts
- Attend customer/supplier/Sales calls to ensure understanding of urgent requests and account status
- Work closely with Business Enablement to resolve customer queries and issues
- Proactively engage in training and upskilling initiatives
- Identify process improvements and training needs, collaborating with our Alliances Team and vendors to organize sessions
- Cross-train team members as required
- Drive efficiencies, savings and value add with our Sales team and customers
- Manage the CRM system for lead generation and account movement
- Build relationships with key contacts, customers, suppliers and vendors
Application process
- Closing: Tuesday, April 8, 2025
Our take
Trustmarque is a leading provider of IT solutions, specialising in delivering impactful technology services to public and private sector clients. Partnering with major technology vendors like Microsoft, Cisco, and AWS, Trustmarque delivers tailored solutions that meet diverse business needs.
The company emphasises strong partnerships and collaborations, enabling clients to adopt innovative technologies effectively. Trustmarque's approach is rooted in understanding client challenges and providing expert solutions that drive digital transformation and operational efficiency.
Committed to making a positive impact through technology, Trustmarque supports sectors such as healthcare, education, government, and corporate enterprises. By leveraging its expertise and strategic partnerships, Trustmarque helps organisations achieve their digital goals, improve service delivery, and foster innovation.
Freddie
Company Specialist at Welcome to the Jungle
Company
Employee endorsements
Autonomy
"Trustmarque's culture empowers people to problem solve and drive real impact. We hire smart people who have the freedom, support and autonomy to do..."
Company benefits
- Flexible working (we're a remote-first business)
- 25 days holiday (rising to 27)
- 2 volunteering days (plus bank holidays)
- 1 personal day (take whenever you choose!)
- Company-matched pension (up to 5%)
- Private health insurance (Axa Health)
- Life assurance (2x base salary)
- Enhanced parental leave policies
- The option to buy extra leave (5 days per year)
- Cycle to work scheme
- Electric car scheme
- Critical illness cover
- Private dental care
- Group income protection
Company values
- Commitment
- Collaboration
- Inclusion
- Innovation
- Inspiration
Company HQ
York, UK
Articles
Leadership
Simon Williams
(CEO)Previously the CEO of NTT Data and the Director of Detica.
Diversity, Equity & Inclusion at Trustmarque
- Trustmarque is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the customers and end-users we serve, creating a culture of belonging and providing an equal employment opportunity regardless of race, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, marital status, pregnancy or related condition, expecting or parents-to-be, consistent with legal requirements or any other basis protected by law.
- Encircle is Trustmarque Group’s DEI network, made for colleagues, by colleagues. We launched the group this year as a platform to honour and embrace our differences while recognising the strength that they bring to our organisation. Through Encircle, we support colleagues to learn and to give back through networking. Encircle is a voluntary activity that Trustmarque colleagues take up alongside their day-to-day activities.
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