Staff Product Designer, ServiceNow
Mobile Platform
$166.5-291.4k
+ Variable/incentive compensation & ESPP
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$166.5-291.4k
+ Variable/incentive compensation & ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 7+ years of relevant design experience
- An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data
- Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision
- A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges
- Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line
- Experience participating in the complete product development lifecycle of web and/or software applications
- Experience in user experience design or industry experience (corporate, software, web or agency)
What the job involves
- At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products
- This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love
- Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go
- The Mobile Platform design team is shaping how millions of users access and interact with ServiceNow on the go — creating seamless, intelligent mobile experiences that bring the power of the ServiceNow AI Platform to employees wherever they work
- As mobile evolves beyond native apps to include embedded small screen experiences throughout the ecosystem, designers on this team must demonstrate mastery of foundational design principles while being strategic generalists who can frame problems, not just solve them
- The team connects design decisions to business outcomes and user needs, partnering with engineering, product teams, and ecosystem partners to define how AI-powered workflows scale across ServiceNow's mobile landscape
- You get to lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world
- You drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. You develop frameworks and principles to standardize and guide cross-team work
- You will lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. You will share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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