Technical Support Engineer, Secure Code Warrior
Secure code training platform for developers
Open for applications
Secure code training platform for developers
201-500 employees
Open for applications
201-500 employees
Company mission
To inspire developers to become security conscious.
Role
Who you are
- 1 + years relevant experience in technical support
- Demonstrable knowledge in programming
- Experience with software security would be a huge advantage but not essential
- Strong analytical, troubleshooting, and problem-solving skills
- A team player and strong work ethic
What the job involves
- The Technical Support Engineer role is both technical and customer-facing; you will be working on Tier 3 tickets as well as assisting our Tier 1 and Tier 2 support agents with any tickets that are escalated to you
- You will work with our customers all over the world, communicating technical information to them, engaging in fun technical discussions with our users, and assisting them in making the best use of the platform
- You will also collaborate with internal teams (Sales, Marketing, etc.) to assist them with any technical issues, identify bugs and improvements, and share them with the appropriate teams (Product and Engineering)
- Diagnose and troubleshoot technical issues, as well as assist T1 and T2 support agents with tickets that have been escalated to you
- Fix content-related bugs
- Ensure SLAs and customer service standards are met by working with other technical teams to ensure tickets are resolved according to timelines & priorities, and raising escalations when needed
- Maintain a ‘closed-loop’ communication style that ensures all relevant teams are aware of the problem-solving status
- Identify bugs and improvements in our platform and communicate them to the appropriate teams
- Proactively enhance our knowledge base documentation with questions for support issues
- You're joining us at an exciting stage in our journey, and are key to our future success. You’ll have the opportunity to create impact, deliver on your ideas, and use your spark; experience and expertise to help us live long and prosper
- Warriors have full flexibility. We appreciate that you’ll do your best work when you’re rested and energized. With our business operating globally, there’s no 9-5 grind at Secure Code Warrior. You’re encouraged to work the days, times and in the way that suits your best
Salary benchmarks
Our take
The cybersecurity market is going through a massive transformation as the nature of attacks grows more sophisticated, and the very infrastructure that companies build on becomes more complex to defend. Standing apart from other businesses addressing this, Secure Code Warrior does not offer security solutions, but instead allows systems to be implemented from the ground up through developers themselves.
This has proven to be a great idea, especially as companies have recently been much more open to online staff training, or upskilling. Secure Code Warrior’s platform is extremely popular, with teams at major companies like MasterCard, Reddit, the BBC, IKEA, and Zoom using it to train their developers to code in a secure manner.
Though the cybersecurity market is fiercely competitive, Secure Code Warrior appears to have found its place within it. In 2022 it joined GuidePoint Security's Emerging Cyber Vendor Program, which supports emerging cybersecurity vendors in expanding their federal footprint, and in 2023 it secured 50 million USD in funding to help further develop the platform and increase its market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Aug 2019
$7.5m
SEED
Total funding: $7.5m
Company benefits
- Share options
- Parental leave
- Unlimited paid time off
- Personal & professional development
- Warrior referral program
- Work from home package
- Social events
- Flexible work environment
- Healthy snacks and good coffee
- Health and well-being program
Leadership
Pieter Danhieux
(CEO & Co-Founder)Forbes Technology Council Member and Principal instructor for the SANS Institute teaching military, government and private organisations security techniques. Was previously in charge of Strategy and Innovation for Belgian cybersecurity company NVISO.
Matias Madou
(CTO & Co-Founder)Previously co-founded cybersecurity company Sensei Security, after serving as Lead Software Security Practice and Head of Product Development for NVISO.
Fatemah Beydoun
(Chief Customer Officer)Previously worked in Security Analysis, Operations Management, and National Director roles at BAE Systems Applied Intelligence and the Australian Information Security Association (AISA).
Colin Wong
(Chief Dragon Slayer & Co-Founder)Before co-founding Secure Code Warrior they worked in Software Engineering for BAE Systems Applied Intelligence.
Jaap Karan Singh
(Director of Customer Strategy & Co-Founder)Experience Web Developer, who previously worked in Security Testing for BAE Systems Applied Intelligence.
Nathan Desmet
(Director of Engineering & Co-Founder)Previously co-founded Sensei Security, and founded Applix, a software consultancy firm. Before Secure Code Warrior they worked for NVISO, creating the Cyber Security Challenge platform, the biggest computer security competition in Belgium.
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