Director of Customer Success, Deskbird
All-in-one workplace management platform
Be an early applicant
All-in-one workplace management platform
101-200 employees
Be an early applicant
101-200 employees
Company mission
To enable companies around the world to realize the potential of hybrid work.
Role
Who you are
- You’ve seen what “great” looks like. You’ve lived through the chaos of the €5m–€50m scale-up journey before and know exactly which levers to pull
- 7+ years of experience in B2B SaaS Customer Success, with direct exposure to scaling an organization from roughly €10m to €50m ARR
- You don’t see CS as “support.” You see it as a revenue function. You are comfortable owning NRR, GRR, and expansion targets
- Proven experience managing both high-volume customer bases (1,000+ customers via automation and tech-touch) and high-touch enterprise relationships. You understand that a €5k customer and a €100k customer require fundamentally different approaches
- You are a strategic thinker who isn’t afraid to get hands-on, whether that’s cleaning a CSV, mapping workflows in Miro, or designing processes from scratch. You value structure
- You are a clear, confident communicator in German (Native/C1) and English, equally comfortable engaging with C-level stakeholders and supporting junior CSMs
What the job involves
- You will inherit a talented, high-energy team and a loyal customer base. Your mandate is to professionalize and scale the operation from €10m to €50m ARR
- From Art to Science - Move us from “heroics” to repeatable playbooks. You will audit, document, and rebuild our customer journeys across onboarding, renewal, and expansion
- Build the Hybrid Engine - We serve both SMB and Enterprise customers. You will design a Digital CS (tech-touch) motion for our high-volume segment, alongside a white-glove strategic motion for key accounts
- Fix the Foundation - Our data is messy. You will own the “source of truth,” partnering closely with Operations and Finance to ensure our CRM and CS tooling accurately reflect reality
- Elevate the Team - Mentor a young, driven team — including experienced Team Leads — into world-class Customer Success Managers
Our take
Swiss-based Deskbird is on route to become Europe’s leading workplace management platform that allows companies to create ordered but flexible environments.
The company has adopted a unique approach to workplace management, offering the first workplace software built around users instead of buildings. Along with standard functionalities like booking resources, the tool that has brought the company unique success is the ability, via mobile app, to identify who of their employees are in the office and thereby schedule meetings accordingly.
Following 2025 funding, the company will invest capital into extending reach across European markets, with a particular focus on expanding its presence in the UK. And it's 10 year plan is to be to workforce management what Salesforce is to CRM. A lofty goal, but the company is certainly setting itself up to achieve this in due time.
Freddie
Company Specialist at Welcome to the Jungle
Insights
91% employee growth in 12 months
Company
Company HQ
Pfäffikon, Freienbach, SZ
Leadership
Ivan Cossu
(Co-Founder & CEO)Previously served as a Management Consultant for Lytica and as a Consultant for The Boston Consulting Group (BCG).
Jonas Hess
(Co-Founder & CPO)Previously served as Strategy Manager of Digital Services and Electronics for BMW Group and as a Strategy Consultant for The Boston Consulting Group (BCG).
Salary benchmarks
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